> Markdown version of [/jobs/ext/2881401-genesys-cloud-cx-training-specialist-part-time](https://www.wearedevelopers.com/jobs/ext/2881401-genesys-cloud-cx-training-specialist-part-time). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Genesys Cloud CX Training Specialist (part-time)

- **Company:** Mirtech Inc.
- **Location:** New York, NY, United States (Remote available)
- **Experience:** Experienced
- **Salary:** $27,300.0
- **Contract:** Internship / Graduate position
- **Skills:** Adobe Captivate, System Configuration, Learning Management Systems, Sharable Content Object Reference Model, Test Data, Enterprise Software Applications, Genesys
- **Published:** September 13, 2026
- **Apply:** https://www.careerjet.com/jobad/us4aecd0e23016d9e5215a7d30967924b6

## About the Role

* 3+ years of experience delivering end-user training on enterprise software and CX platforms, such as Genesys Cloud CX, Avaya, Verint, NICE, or similar solutions.
 * Proven experience delivering interactive, scenario-based training using adult-learning principles.
 * Experience developing or delivering SCORM/LMS-based training content; familiarity with Articulate Storyline is a plus.
 * WFM platform training experience, including forecasting, scheduling, and real-time adherence, is strongly preferred.
 * Strong organizational and stakeholder coordination skills, with the ability to manage multiple concurrent training workstreams.
 * Excellent facilitation and communication skills, with the ability to adapt training content, pacing, and delivery based on audience needs.

## Description

We are looking for a Genesys Cloud CX Training Specialist to support a large-scale enterprise migration and transformation program. The role will focus on delivering hands-on, scenario-based training to end users across multiple business units
Responsibilities:

 * Deliver hands-on, scenario-based end-user training for Genesys Cloud CX and WFM across multiple business units.
 * Facilitate live and virtual training sessions using a hands-on, click-through approach focused on guided practice and real-world scenarios rather than slide-based presentations.
 * Work closely with Subject Matter Experts to convert functional and technical content into structured, timed training agendas.
 * Validate training environment readiness, including user access, test data, prerequisites, and required system configurations, ahead of each session.
 * Track attendance, participant feedback, assessment completion, and overall training progress; report status to the OCM/Program Lead.
 * Support the development and maintenance of SCORM/LMS-based training content, including materials created with Articulate Storyline.
 * Develop and maintain user-facing job aids, guides, and other supporting learning materials.
 * Support Train-the-Trainer sessions for LOB Change Champions.
 * Identify and escalate training readiness risks related to environment availability, content, participant readiness, or session pacing.
 * Adjust training approach and pacing based on participant engagement, knowledge level, and real-time feedback.


## Related Videos

- [From Training to Adoption: Engineering a GenAI Learning Product That Sticks](https://www.wearedevelopers.com/videos/2060-from-training-to-adoption-engineering-a-genai-learning-product-that-sticks)
- [Wardley Maps for Software Developers](https://www.wearedevelopers.com/videos/665-wardley-maps-for-software-developers)
- [Dirty Tests And How To Clean Them](https://www.wearedevelopers.com/videos/515-dirty-tests-and-how-to-clean-them)
- [From Classroom to Company: How Learning Culture Takes Shape](https://www.wearedevelopers.com/videos/2002-from-classroom-to-company-how-learning-culture-takes-shape)
- [The Design and Evolution of C++](https://www.wearedevelopers.com/videos/526-the-design-and-evolution-of-c)
- [Stop Guessing, Start Measuring: Evaluating RAG Systems with Synthetic Test Data](https://www.wearedevelopers.com/videos/1982-stop-guessing-start-measuring-evaluating-rag-systems-with-synthetic-test-data)

## Related Articles

- [Got AI ideas but no money? Here are 10 free ways to level up your AI skills with Google Cloud](https://www.wearedevelopers.com/magazine/600-got-ai-ideas-but-no-money-here-are-10-free-ways-to-level-up-your-ai-skills-with-google-cloud)
- [Dev Digest 120 - Apple and peers](https://www.wearedevelopers.com/magazine/455-dev-digest-120-apple-and-peers)
- [6 Emerging Technologies We’ll Learn About in 2025](https://www.wearedevelopers.com/magazine/381-6-emerging-technologies-we-ll-learn-about-in-2025)
- [Best Coding Boot Camps in Germany](https://www.wearedevelopers.com/magazine/237-best-coding-boot-camps-in-germany)
- [Why Upskilling And Reskilling is Important For Developers](https://www.wearedevelopers.com/magazine/428-why-upskilling-and-reskilling-is-important-for-developers)
- [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)