> Markdown version of [/jobs/ext/2882485-client-solutions-specialist-i](https://www.wearedevelopers.com/jobs/ext/2882485-client-solutions-specialist-i). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Client Solutions Specialist I - **Company:** First Command Financial Services, Inc. - **Location:** Boston, MA, United States - **Experience:** Starter - **Contract:** Permanent contract - **Skills:** Cascading Style Sheets (CSS), Web Portals - **Published:** September 13, 2026 - **Apply:** https://www.wayup.com/i-j-Project-Engineer-Roeslein-Associates-96197760395371/ ## About the Role + Demonstrated passion for people, having a strong client focus, and desire to provide a superior level of service + Demonstrate integrity and high ethical standards + Strong ability to successfully balance competing priorities in a fast-paced environment + Superior customer service skills with the ability to diffuse situations and solve conflicts in a cordial manner + Specific operational knowledge of insurance products and paperwork + Ability to partner and collaborate in cross-functional teams for client support and issue resolution + Strong interpersonal, communication, and time management skills + Strong analytical and problem-solving skills, + Bachelor's degree or equivalent work experience preferred Work Experience + 1+ years of brokerage or insurance industry or equivalent experience preferred + 1+ years of contact center experience preferred Certifications + Life & Health Insurance License required and/or must be obtained within 180 days from licensing start date, Associates Degree preferred, High School Diploma or equivalent with an additional 4 years of experience. ## Description How will this role impact First Command? The Client Service Center (CSC) is the primary support center for First Command's clients and field partners and has a deep culture of client-obsessed service and the highest ethical standards. The Client Solutions Specialist I role is a general support role for our clients, employees, and field partners, primarily responding to inbound calls related to insurance products and First Command's web portal. This position serves as a subject matter expert on insurance products and paperwork and requires knowledge of operational functions as well as regulatory rules and reporting requirements. The CSS I assists clients and advisors in navigating Frist Command's web portal and responding to inquiries including account servicing and product knowledge support. This position requires a consultative approach to ensure advisor and client requests are accomplished while meeting industry and/or First Command regulations, policies, and procedures. The CSS I will participate, both individually and collaboratively, in divisional projects of varying service and operational nature, including but not limited to report monitoring, relationship development, training, documentation, and process improvement., + Support clients and advisors with web portal navigation and account information updates + Assist clients and advisors with insurance product inquires + Assist with questions and education for employees, clients, and field partners regarding insurance forms and policies, and procedures + Act as a liaison for clients and advisors with business partners for problem-solving + Partner with Quality Management (QM) to resolve client concerns; involves speaking directly with clients to better understand the situation and working with support staff, outside business partners, and/or QM to reach a resolution + Conducts insightful problem solving for clients taking the time to investigate the client's current situation and ask questions to learn what course of action is in the client's best interests + Follow up with clients when necessary to provide status updates and to close out service requests + Required to document details of all client and advisor interactions ## Related Videos - [From clicks to cribs - How to find your dream home with web scraping](https://www.wearedevelopers.com/videos/767-from-clicks-to-cribs-how-to-find-your-dream-home-with-web-scraping) - [Playing Games with CSS](https://www.wearedevelopers.com/videos/210-playing-games-with-css) - [Transforming Task Management: Integrating Camunda with Scalable Frontend Solutions](https://www.wearedevelopers.com/videos/1433-transforming-task-management-integrating-camunda-with-scalable-frontend-solutions) - [Kirsty's Excellent Adventure in CSS Grid ](https://www.wearedevelopers.com/videos/126-kirsty-s-excellent-adventure-in-css-grid) - [Can CSS recreate Tufte's designs?](https://www.wearedevelopers.com/videos/517-can-css-recreate-tufte-s-designs) - [Enterprise-Cloud-Native - Fast-Paced Development & Deployment in a Highly Secure Banking Environment](https://www.wearedevelopers.com/videos/671-enterprise-cloud-native-fast-paced-development-deployment-in-a-highly-secure-banking-environment) ## Related Articles - [Top 7 CSS Frameworks in 2025](https://www.wearedevelopers.com/magazine/362-top-7-css-frameworks-in-2025) - [Tips and Tricks: CSS Pseudo Elements and Pseudo Selectors](https://www.wearedevelopers.com/magazine/510-tips-and-tricks-css-pseudo-elements-and-pseudo-selectors) - [First-Time Sponsor Guide: What to Know Before Your First WeAreDevelopers World Congress](https://www.wearedevelopers.com/magazine/700-first-time-sponsor-guide-what-to-know-before-your-first-wearedevelopers-world-congress) - [How Developers Can Focus on Maintaining Satisfaction With Accessibility](https://www.wearedevelopers.com/magazine/109-how-developers-can-focus-on-maintaining-satisfaction-with-accessibility) - [5 Step Guide to Managing New Job Expectations](https://www.wearedevelopers.com/magazine/343-5-step-guide-to-managing-new-job-expectations) - [Events like RSAC Get You CISOs. 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