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# Senior IT Infrastructure Analyst

- **Company:** Yoh Services LLC
- **Location:** Jersey City, NJ, United States
- **Experience:** Expert
- **Salary:** $104,000.0 - $114,400.0
- **Contract:** Temporary to permanent
- **Skills:** Microsoft Windows, Active Directory, Cloud Computing, Desktop Computing, Programming Tools, Citrix Systems, Windows PowerShell, Software Deployment, Windows Desktop, Microsoft InTune, Information Technology, Deployment Automation, Laptops
- **Published:** September 13, 2026
- **Apply:** https://jobs.localjobnetwork.com/apply/add/87756831/1

## About the Role

* Strong experience supporting Windows 11 desktops and laptops.
 * Hands-on administration and support of Microsoft Intune (device deployment, Autopilot, endpoint management, onboarding/offboarding).
 * Experience supporting Citrix Virtual Desktop Infrastructure (VDI).
 * Microsoft 365/Exchange Online administration and support.
 * Level 2/Level 3 desktop troubleshooting experience.
 * Experience deploying and provisioning endpoint devices.
 * Ability to recognize when issues require escalation to infrastructure teams.

Preferred / Nice-to-Have Skills

 * Intune engineering and application deployment experience.
 * PowerShell scripting (preferred, not required).
 * Understanding of Active Directory and Group Policy (GPO).
 * Experience supporting developer workstations and development tools.
 * Mobile device management for iPhones, iPads, and Android devices through Intune.
 * Experience migrating on-premises VDI environments to cloud-based solutions (future initiative).
 * Familiarity with endpoint security platforms (vendor experience is transferable).

Soft Skills They Are Looking For

 * Excellent customer service and communication skills.
 * Comfortable supporting everyone from executives and C-level leadership to end users.
 * Strong troubleshooting and analytical abilities.
 * Ability to work independently in a small team.
 * Adaptable with a willingness to learn new technologies.
 * Calm under pressure during mission-critical production issues.
 * Follows documented procedures and delivers consistent solutions.

## Description

The team is looking to add a Level 2/Level 3 Windows Desktop Administrator to support a rapidly growing user base that has more than doubled over the past year.
The role is heavily focused on supporting Windows 11 laptops, Citrix-hosted VDI, Microsoft Intune, and Microsoft 365.

The individual will serve as the primary point of contact for endpoint issues, troubleshoot problems, perform deployments, onboard and offboard users, and escalate infrastructure issues to specialized teams when necessary.


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