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# Technical Support Specialist

- **Company:** Net2Source
- **Location:** Concord, MA, United States
- **Experience:** Experienced
- **Salary:** $18,817.0 - $26,000.0
- **Contract:** Temporary to permanent
- **Skills:** Software Applications, Spreadsheets, Databases, Salesforce.Com, User Accounts
- **Published:** September 13, 2026
- **Apply:** https://www2.jobdiva.com/portal/?a=fyjdnwkqny26xqof9rceu6y6gam6750308agqi8uui1cmk3v9j6duy26aoewnusi&compid=0/jobs/29239761#/jobs/29239761

## About the Role

Years of experience: 2 years

Education: Bachelor's degree (Business)

## Description

* Optimization of cellular bills and the successful addition of new suppliers
 * Ownership of phone queue o Evaluation and enhancement of accounts payable process
 * Maintenance of internal user database documents that assist internal engineers
 * Creation and configuration of IOT dashboard user accounts for both internal and external users - Service Level Agreements
 * Client customer requests shall be responded to within 24 hours of submission.
 * Client customer requests shall be managed within our department CRM (Salesforce).
 * In queue phone calls shall be answered within 60 seconds of presentation.

Services will be delivered at the direction of the Client and will require frequent collaboration with Client stakeholders:

 * Daily and monthly tasks will be assigned by Client with a due date assigned and monitored by client
 * Weekly status updates on Client assigned tasks (daily and monthly) inclusive of due date assigned shall be provided.
 * Meet the target deliverable date for each task and/or escalating as necessary of if or when deadlines are at risk.
 * Perform and provide reporting on monthly cellular service plan reviews to drive the desired coverage to cost balance ratio while targeting the lowest cost, best coverage service.
 * Oversee and Manage all cellular invoices, ensuring payment on or before the requested, service provider, due date.
 * Shall be responsible for working with prescribed software applications and portals to complete the tasks at hand as directed by Client.

Principal Responsibilities:

 * Accurately enter data and product content into product management database for existing and new SKUs.
 * Validate all obtained data to ensure accuracy before publishing on the website
 * Improve item level data quality by implementing data audits to all categories by routinely cleaning up and removing old SKUs, organize spreadsheets when necessary
 * Assign related and associated products to equipment SKUs to publish online
 * Create and organize product data for bundled product templates and import files
 * Review and edit supersede list daily for adds, deletes and changes Significant attention to detail Multi-tasking capabilities.


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