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# AI Support Engineer

- **Company:** Creative G C
- **Location:** Chicago, IL, United States
- **Experience:** Expert
- **Salary:** $93,600.0 - $104,000.0
- **Contract:** Temporary to permanent
- **Skills:** Artificial Intelligence, GPT
- **Published:** September 13, 2026
- **Apply:** https://www.careerjet.com/jobad/us1418f7155fdff481ab9ff5fa07789a6f

## About the Role

Bachelor's /master's degree in CS or equivalent.
Should have 8+ years of required experience.

## Description

The AI Support Engineer will provide the day-to-day operational support function and act as the primary technical resource for user issues.
Key Responsibilities will include:
L1/L2 ticket triage and resolution
User troubleshooting and usage support
ChatGPT, Claude and Copilot issue diagnosis
Access and configuration troubleshooting
Incident management and escalation
Root-cause analysis for recurring or complex issues
Coordination with the Platform Administrator and Engagement Lead
Coordination with OpenAI, Anthropic and Microsoft support where required
Accurate ticket documentation
Identification of recurring issues and corresponding knowledge-based updates


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