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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Network Engineer - **Company:** Teceze - **Location:** Pontevedra, Spain - **Contract:** Temporary to permanent - **Skills:** Microsoft Windows, Active Directory, JIRA, Business Software, Microsoft Outlook, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Issue Tracking Systems, Virtual Private Networks (VPN), Local Area Networks, Network Troubleshooting, TCP/IP, Wi-Fi Technology, Connectivity Problems, Software Troubleshooting, Peripherals, Computer Equipment, Laptops, Servicenow - **Published:** September 13, 2026 - **Apply:** https://www.buscojobs.com.es/network-engineer-en-pontevedra-ID-371159252 ## About the Role Required Skills & Experience - 1-3 years of experience in IT/Desktop/Service Desk support. - Good knowledge of Windows ***** troubleshooting. - Basic knowledge of Microsoft 365, Outlook, Teams, and Active Directory. - Basic understanding of TCP/IP, DNS, DHCP, LAN, and Wi-Fi. - Experience troubleshooting laptops, desktops, printers, and other peripherals. - Good knowledge of hardware and software troubleshooting. - Experience with ticketing tools such as ServiceNow, Jira, or similar is preferred. - Good communication and customer-facing skills. - Ability to work independently and manage multiple support requests. - English communication skills are required; local language proficiency is preferred. Key Skills L1 IT Support | Desktop Support | Windows ***** | Microsoft 365 | Active Directory | Outlook | Teams | Hardware Troubleshooting | Network Troubleshooting | LAN | Wi-Fi | VPN | Printers | Asset Management | ServiceNow | ITIL | Customer Support ## Description Position Network Administrator - L1 Location: BARCELONA, Spain 1 Year + Possible Extension Job Summary We are looking for an L1 IT Support Engineer with 1-3 years of experience to provide onsite technical support to end users.The engineer will be responsible for troubleshooting hardware, software, network, and user-related issues while ensuring timely resolution and excellent customer service.Key Responsibilities - Provide L1 onsite technical support to end users.- Troubleshoot Windows desktops, laptops, and peripherals.- Install, configure, and maintain desktop/laptop hardware and software.- Support Windows *****, Microsoft 365, Outlook, Teams, and other business applications.- Troubleshoot basic LAN, Wi-Fi, VPN, and network connectivity issues.- Support printers, scanners, monitors, docking stations, and other IT peripherals.- Perform user account, password, and access-related troubleshooting.- Assist with onboarding and offboarding activities, including device setup and collection.- Install operating systems, applications, security updates, and required drivers.- Maintain accurate IT asset and inventory records.- Log, update, and close incidents and service requests in the ticketing system.- Escalate complex issues to L2/L3 teams when required.- Provide support for meeting room, video conferencing, and basic AV equipment.- Follow ITIL processes and company support procedures.- Maintain good communication with users and provide regular updates on open issues.Required Skills & Experience - 1-3 years of experience in IT/Desktop/Service Desk support.- Good knowledge of Windows ***** troubleshooting.- Basic knowledge of Microsoft 365, Outlook, Teams, and Active Directory.- Basic understanding of TCP/IP, DNS, DHCP, LAN, and Wi-Fi.- Experience troubleshooting laptops, desktops, printers, and other peripherals.- Good knowledge of hardware and software troubleshooting.- Experience with ticketing tools such as ServiceNow, Jira, or similar is preferred.- Good communication and customer-facing skills.- Ability to work independently and manage multiple support requests.- English communication skills are required; local language proficiency is preferred.Key Skills L1 IT Support | Desktop Support | Windows ***** | Microsoft 365 | Active Directory | Outlook | Teams | Hardware Troubleshooting | Network Troubleshooting | LAN | Wi-Fi | VPN | Printers | Asset Management | ServiceNow | ITIL | Customer Support ## Related Videos - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) - [Your next 10x engineer isn't in your city. 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