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# Service Technical Support Engineer

- **Company:** Palo Alto Networks
- **Location:** Madrid, Spain (Remote available)
- **Contract:** Permanent contract
- **Skills:** Data Integrity, SAP (Applications), SAP NetWeaver Data Management, Data Management
- **Published:** September 13, 2026
- **Apply:** https://www.adzuna.es/contact-us.html

## About the Role

+ Bachelor's Degree in Engineering (Mechanical Engineering preferred).
 + Previous experience in industrial or engineering environments is a strong advantage.
 + Proven operational experience with SAP, particularly in Quotations, Order management, Deliveries, Returns, Billing
 + Fluent Spanish and English, both written and spoken. Additional European languages are considered a strong asset.
 + Familiarity with logistics and invoicing workflows.
 + High attention to detail and data accuracy, particularly in master data management.
 + Ability to manage multiple priorities in demanding environments.
 + Strong organizational, communication, and stakeholder management skills.
 + Customer-centric, service-oriented, and results-driven mindset.
 + Commitment to continuous improvement and operational quality.
In this role, you will combine technical expertise, SAP process knowledge, and cross-functional collaboration to deliver high-quality service solutions, support business operations, and contribute to continuous improvement across the service organization.

## Description

We are looking for a Service Technical Support Engineer to join our team in Alcobendas. This role offers an excellent opportunity for an experienced engineer to apply deep technical knowledge in a primarily office-based service environment, supporting customers and service teams with strong technical solutions. Candidates with less experience will also be considered, provided they demonstrate strong technical potential and a willingness to develop within the role., + Manage and analyze customer requests in close collaboration with local Sales and Technical Service teams, as well as GEA Technology Centers, ensuring accurate definition of the technical scope for quotations.

 + Serve as the technical reference for the Service Support team and customers once the relevant service technologies are mastered, acting as the primary technical liaison with the Technology Centers.
 + Drive the development of technical expertise and capabilities within the local service support team in coordination with the various Technology Centers.
 + Prepare and oversee quotations and order confirmations, ensuring technical consistency, accuracy, and commercial alignment.
 + Process and monitor customer orders, returns, and credit notes in SAP, ensuring correct pricing and commercial conditions throughout the Order-to-Cash cycle.
 + Coordinate cross-functionally with Service Sales, Logistics, Procurement, Finance, and Technical Service.
 + Support delivery, shipping, and invoicing processes, managing exceptions and engaging with customers and suppliers when required.
 + Ensure data integrity and proactive maintenance of SAP master data (customers, materials, pricing), identifying and resolving inconsistencies impacting service levels.
 + Identify process improvement opportunities and actively contribute to operational excellence and continuous improvement initiatives.