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# Google Workspace Architect / Senior Administrator

- **Company:** Gramian Consulting Group
- **Location:** Madrid, Spain
- **Salary:** €30,000.0 - €38,000.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Google Talk, Network Architecture, Google Drive, Gsuite, Google Meet
- **Published:** September 13, 2026
- **Apply:** https://www.adzuna.es/contact-us.html

## About the Role

+ Advanced hands-on experience with Google Workspace administration.
 + Strong knowledge of Gmail, Google Meet, Google Drive, Google Chat, Docs, Sheets, and Slides.
 + Proven experience resolving Level 2 Google Workspace incidents and requests.
 + Strong user-support and troubleshooting experience.
 + Experience with ITSM incident and request management, preferably Remedy.
 + Good understanding of Google Workspace application and service management.
 + Basic understanding of Microsoft 365, global email services, and network infrastructure.

## Description

+ Administer and support the Google Workspace environment.
 + Manage users, accounts, access, and application settings.
 + Resolve Level 2 Google Workspace incidents and service requests.
 + Support Gmail, Google Meet, Drive, Chat, Docs, Sheets, Slides, and related services.
 + Handle incidents and requests through ITSM tools such as Remedy.
 + Respond to application-specific user requests and escalations.
 + Investigate recurring issues and identify technical knowledge gaps.
 + Support Google case management and vendor escalation where required.
 + Produce basic service and operational reporting.
 + Identify ITIL/process gaps and contribute to service improvements.
 + Support knowledge transfer and handover to support technicians.
 + Coordinate with adjacent teams covering Microsoft 365, email, and network infrastructure where needed.


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