> Markdown version of [/jobs/ext/2892622-it-specialist-emea-global-support](https://www.wearedevelopers.com/jobs/ext/2892622-it-specialist-emea-global-support). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Specialist (EMEA & Global Support) - **Company:** CloudBees - **Location:** London, UK (Remote available) - **Experience:** Experienced - **Salary:** £52,965.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Artificial Intelligence, Apple Mac Systems, Confluence, JIRA, Bash Shell, Business Software, Software as a Service, Cyber Security, Linux, Python (Programming Language), Knowledge Management, Network Architecture, Windows PowerShell, Scripting, Okta, Script Language, Information Technology, Slack, Deployment Automation, Atlassian Tools, Gsuite, User Accounts - **Published:** September 14, 2026 - **Apply:** https://www.adzuna.co.uk/jobs/details/5882729933 ## About the Role Prior experience providing technical customer support or demonstrating a technical and customer-centric attitude. Prior experience in the administration of Google Suite, Slack, Atlassian, and JumpCloud MDM. Professional Background * Experience: 5+ years of relevant experience in a Helpdesk, Desktop Support, or System Administration role. * OS & Hardware Support: Hands-on experience supporting and troubleshooting macOS and Windows environments. * SaaS Stack Administration: Practical experience administering Google Workspace, Slack, Atlassian (Jira/Confluence), Okta, JumpCloud, and CrowdStrike Endpoint. * Shipping & Logistics: Proven ability to manage hardware inventory and handle cross-border shipping/receiving via international carriers. * Security & Compliance: Solid understanding of information security best practices and GDPR compliance requirements within EMEA. * Communication & Mindset: Excellent verbal and written communication skills with a strong customer-service attitude and collaborative spirit. * Logistical Capability: Able to lift up to 30 lbs for inventory handling and logistics. * Availability: Flexibility to participate in an on-call rotation and work during holidays as operational needs require., + Bachelor's degree in Computer Information Systems, Information Technology, or related field (or equivalent practical experience). + Preferred Certifications: CompTIA A+, Okta Certified Administrator, JumpCloud Core/Advanced Certification, Google Workspace Administrator, or Atlassian Certified Associate. * Core IT Fundamentals: Broad computer aptitude and working knowledge of desktop OS (macOS/Windows), business software ecosystems, and network infrastructure. * AI-Assisted Operations: Proficiency in leveraging AI tools for IT support-such as AI-driven ticket summarization, automated troubleshooting scripts, and helping users adopt AI-driven workplace workflows (e.g., Google Gemini, Slack AI, Atlassian Intelligence). * Declarative & Automated Device Management: Understanding of modern zero-touch deployment (Apple Business Manager, Autopilot) and automated compliance policies within JumpCloud/MDM platforms. * Scripting & Automation: Experience or familiarity with scripting languages (Python, Google Apps Script, Bash, PowerShell) to automate repetitive IT workflows. ## Description We are looking for a proactive, high-agency, customer-focused IT Specialist to join our London office. This hands-on role combines physical hardware and device lifecycle management across EMEA with technical support for our global user base. You will manage the entire lifecycle of company hardware, administer our core SaaS and identity stack, and ensure a seamless technology experience for remote and office-based employees. What You'll Do: Global IT Helpdesk & Support Services * Triage & Escalation: Monitor, triage, and resolve helpdesk requests in Jira Service Management, Slack channels, and emails. * SLA & Customer Service: Ensure timely acknowledgments and updates within defined SLAs, delivering high-touch customer support to end-users worldwide. * Technical Troubleshooting: Identify, reproduce, and resolve OS, connectivity, application, and endpoint issues on macOS, Windows, and Linux devices. * Cross-Functional Collaboration: Assist Workplace, Engineering Operations, HR, and Security teams with office moves, A/V setups, corporate communication initiatives, and security enforcement. SaaS & Identity Administration * User Lifecycle Management: Provision, audit, and de-provision user accounts and application access in accordance with onboarding/offboarding policies. * Stack Administration: Perform daily administrative support for Google Workspace (groups, channels, email), Slack (workspace setup, channels), Atlassian (Jira/Confluence spaces), Okta, JumpCloud, and CrowdStrike Endpoint. * Security & Compliance: Enforce security policies, promote security best practices, and support GDPR compliance and data privacy standards across EMEA. Documentation & Continuous Improvement * Knowledge Management: Document support activities, technical specs, and troubleshooting procedures in Confluence. * User Education & Training: Create clear user guides and run training sessions to help non-technical staff adopt IT tools, self-serve common issues, and follow security protocols. Device Lifecycle & Hardware Operations * Procurement & Provisioning: Prepare, configure, store, and deploy new and replacement Mac and Windows laptops to local and remote EMEA personnel using zero-touch automated workflows. * Logistics & Inventory: Inventory new and returned hardware; manage international shipping, customs documentation, and retrievals across EMEA via major carriers (DHL, FedEx, UPS) or global IT logistics platforms. * Reconditioning & ITAD: Receive, inspect, troubleshoot, and recondition used computers for re-use or certified e-waste disposal/sanitisation * Physical Logistics: Handle physical handling and movement of equipment (ability to lift up to 30 lbs)., * Be part of opening a brand-new office. Real ownership from day one, and the chance to shape how the space works. * Broad exposure across facilities, events, HR, and marketing. A genuine launchpad for your career. * A global, collaborative team that lives by our values: Better Together, Entrepreneurs at Heart, Exceed Expectations, Serve with Passion. * Support for your headspace - literally. A company-sponsored Headspace account and a fully funded global Employee Assistance Programme, so support is there when you need it. * A home office that works. A monthly stipend toward your home setup, alongside the chance to work with your peers in the office. * Upside when we win. Share in our success with a performance-based bonus plan aligned with both your personal achievements and company milestones. ## Related Videos - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Stack Overflow: Community and AI](https://www.wearedevelopers.com/videos/600-stack-overflow-community-and-ai) - [Shipping Faster with Less: Render on Cloud Hosting, AI Workloads, and the Future of DevOps](https://www.wearedevelopers.com/videos/1894-shipping-faster-with-less-render-on-cloud-hosting-ai-workloads-and-the-future-of-devops) - [Integrate your Cognitive Assistant with 3rd-party DBs and software](https://www.wearedevelopers.com/videos/249-integrate-your-cognitive-assistant-with-3rd-party-dbs-and-software) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Collaboration Quantified: Lessons from Open Source Developer Networks](https://www.wearedevelopers.com/videos/1422-collaboration-quantified-lessons-from-open-source-developer-networks) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers)