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# Principal Product Designer - Future Customer Experience

- **Company:** Tesco PLC
- **Location:** Ayot Green, UK
- **Salary:** £93,600.0
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, Wireless Networks
- **Published:** September 14, 2026
- **Apply:** https://www.apply4u.co.uk/jobs/principal-product-designer-future-customer-experience/47105614

## About the Role

product, proposition or experience visionsExpertise in translating customer needs, market opportunities and emerging technologies into compelling future conceptsExceptional stakeholder management and influencing skills, including experience working with senior leadership teamsStrong systems thinking and the ability to connect complex ecosystems, products and servicesExperience using research, insights and prototyping to explore future opportunities and shape business decisionsA deep understanding of digital products, customer experience design and innovationCuriosity about emerging technologies, including AI, conversational experiences and agentic commerceExcellent communication and storytelling skills, with the ability to simplify ambiguity and inspire actionThe confidence to challenge thinking and influence strategic investment decisionsYou might know us as a supermarket, technology company or even for our award-winning mobile network. Truth is, we're all of those things, and much more.

## Description

Engineering, Commercial, Data and AI leaders to influence strategic roadmapsActing as a senior design thought partner to business and technology leadersHelping senior stakeholders make informed investment decisions based on customer and market opportunitiesDriving alignment around the future direction of digital shopping and customer experience strategyYou'll work at the intersection of customer needs, commercial strategy, emerging technology and experience design, exploring how capabilities such as AI-assisted shopping, personalisation, loyalty and rewards can come together to create fundamentally better customer experiences.As a senior design leader, you'll influence business strategy, shape long-term vision and partner with leaders across Product, Engineering, Data and AI to help define what we should build next and why.Required Experience and SkillsExtensive experience leading strategic product and, customer experience design initiativesA strong track record of defining long-term


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