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# IT service desk technician

- **Company:** Orion Electrotech Ltd
- **Location:** Oxford, UK
- **Salary:** £38,000.0 - £43,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Computer Networks, Dynamic Host Configuration Protocol, Network Troubleshooting, Microsoft Office, TCP/IP
- **Published:** September 14, 2026
- **Apply:** https://www.totaljobs.com/job/it-service-desk-technician/orion-electrotech-sales-job107979033

## About the Role

* An open and positive character who is looking to learn new skills
 * Someone who is happy to take on new tasks but can ask for help when required
 * Has some experience of Microsoft Office, Windows and Active Directory
 * Has a basic understanding of networking concepts such as TCP/IP, DNS & DHCP
 * Has a basic understanding of virtualisation technologies and principles
 * Understands the importance of cybersecurity principles and their application
 * Is happy to work independently or collaborate effectively with other IT teams
 * Willing to work flexibly, as workloads dictate, including out-of-hours when required

## Description

As the IT Service Desk Technician, you are responsible for being the first point of contact for users experiencing any IT problems, assisting with a wide range of hardware, software, and network issues. This individual will diagnose and resolve problems, guide users through solutions, and manage service desk tickets within defined service level agreements.


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