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# IT-Kundenbetreuer - Köln

- **Company:** Aschert & Bohrmann GmbH
- **Location:** Köln, Germany
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Microsoft Office, System Testing, Information Technology
- **Published:** September 14, 2026
- **Apply:** https://aschert-bohrmann.de/jobs.php?refnr=374431

## About the Role

* Abgeschlossene Berufsausbildung im IT-Bereich oder vergleichbare Qualifikation
 * Erste Erfahrung im IT-Support oder Kundenservice von Vorteil
 * Sehr gute Deutschkenntnisse, Englisch mindestens gut
 * Kenntnisse in Windows-Umgebungen, Netzwerken und Office-Produkten
 * Serviceorientierung, Kommunikationsstärke und Teamfähigkeit
 * Strukturierte, lösungsorientierte Arbeitsweise

## Description

Telefonische und schriftliche Betreuung von Kunden im IT-Support Annahme und Bearbeitung von Störungen im 1st Level Support Installation, Konfiguration und Pflege von Hard- und Software Unterstützung bei IT-Projekten, Rollouts und Systemtests Dokumentation im Ticketsystem und Erstellung von Anleitungen Zusammenarbeit mit dem 2nd Level Support und Fachabteilungen


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