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# Sr. Program Manager, Premium Support Operations

- **Company:** AI FIRST, INC.
- **Location:** United States (Remote available)
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Software as a Service, Enterprise Software Applications
- **Published:** September 14, 2026
- **Apply:** https://jobs.military.com/career/336006/sr-program-manager-premium-support-operations-georgia-ga-atlanta

## About the Role

* 10+ years of program management experience in SaaS or enterprise software\n
 * Proven experience leading customer-facing or premium support programs\n
 * Strong knowledge of enterprise support models and customer lifecycle practices\n
 * Experience partnering with Sales, Product, and Support organizations\n
 * Travel is not required\n, * Strong leadership, organizational, and execution skills\n
 * Data-driven decision-making and continuous improvement\n
 * Clear, confident executive communication skills\n
 * Ability to thrive in fast-paced, evolving environments\n



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