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# L1 Help Desk Technician

- **Company:** Novavirt Inc.
- **Location:** Sterling Heights, MI, United States (Remote available)
- **Salary:** $60,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Software as a Service, Issue Tracking Systems, Networking Basics, Azure Active Directory, User Provisioning Software, Windows Desktop
- **Published:** September 14, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=e81d9ce5e676f600

## About the Role

Experience with Windows desktop support, Microsoft 365, Active Directory and/or Microsoft Entra ID, basic networking, endpoint management, ticketing systems, and remote-support tools is valuable.

Previous MSP or internal IT help-desk experience is preferred, but strong technical fundamentals and demonstrated troubleshooting ability may substitute for formal experience.

Candidates should understand when to continue troubleshooting and when to escalate.

Strong written documentation and customer communication skills are important.

## Description

FringeIT is seeking an L1 Help Desk Technician who will serve as one of the primary technical contacts for managed-services customers.

This is a full-time salaried remote-support position. It is separate from FringeIT's Field Services organization, whose hourly W-2 technicians perform work requiring physical presence at customer locations.

The L1 Help Desk Technician will resolve common support issues, maintain assigned tickets, perform approved administrative work, document troubleshooting, and escalate issues appropriately to more senior technical personnel.

Responsibilities

 * Respond to customer requests through ticketing, phone, remote support, and other approved channels.
 * Troubleshoot Windows workstation, software, printing, peripheral, connectivity, and account issues.
 * Support Microsoft 365 and common SaaS environments.
 * Assist with password resets, MFA, user provisioning, and approved access changes.
 * Diagnose endpoint problems using FringeIT's remote-support and management tools.
 * Maintain clear and complete ticket documentation.
 * Follow identity-verification and security procedures.
 * Monitor assigned tickets and service commitments.
 * Identify incidents requiring escalation to L2, L3, security, or other specialists.
 * Assist with workstation deployment and employee onboarding/offboarding activities.
 * Support endpoint patching and management processes.
 * Develop and maintain internal knowledge-base documentation.
 * Communicate clearly and professionally with nontechnical users.
 * Coordinate with Field Services when an issue requires onsite intervention.