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# IT Helpdesk - Kerpen

- **Company:** Aschert & Bohrmann GmbH
- **Location:** Kerpen, Germany
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, User Accounts
- **Published:** September 14, 2026
- **Apply:** https://aschert-bohrmann.de/jobs.php?refnr=374151

## About the Role

* Abgeschlossene IT-Berufsausbildung oder vergleichbare Qualifikation
 * Erste Erfahrung im IT-Support oder Helpdesk von Vorteil
 * Sehr gute Deutschkenntnisse, Englisch mindestens gut
 * Kenntnisse in Windows-Systemen und Netzwerken
 * Serviceorientierung, Kommunikationsfähigkeit und Teamgeist
 * Lösungsorientierte und strukturierte Arbeitsweise

## Description

* Annahme und Bearbeitung von IT-Anfragen im 1st Level Support
 * Einrichtung und Pflege von Hard- und Software
 * Verwaltung von Benutzerkonten und Berechtigungen
 * Dokumentation im Ticketsystem und Erstellung von Anleitungen
 * Unterstützung bei IT-Projekten und Rollouts
 * Zusammenarbeit mit dem 2nd Level Support


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