> Markdown version of [/jobs/ext/2897939-it-support-specialist-i](https://www.wearedevelopers.com/jobs/ext/2897939-it-support-specialist-i). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Specialist I - **Company:** PAX - **Location:** Jacksonville, FL, United States - **Experience:** Starter - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Access Network, Active Directory, Microsoft Azure, Dynamic Host Configuration Protocol, Domain Name System (DNS), Multi-Factor Authentication, Virtual Private Networks (VPN), Network Troubleshooting, Windows PowerShell, Azure Active Directory, Software Deployment, TCP/IP, Wi-Fi Technology, Network Access Control, Office365, Peripherals, Microsoft InTune, Information Technology - **Published:** September 14, 2026 - **Apply:** https://www.pax.us/cdn-cgi/l/email-protection#751f1a17063505140d5b00064a0600171f101601483c21504745260005051a0701504745260510161c14191c06015047453c5047453f1a17504745340505191c1614011c1a1b ## About the Role * * Associate degree in Information Technology, a related field, or equivalent practical experience * * 1-3 years of help desk, desktop support, technical support, or junior systems administration experience * * Working knowledge of Windows 10/11, Microsoft 365 applications, and common business hardware and peripherals * * Basic experience with Active Directory, Microsoft Entra ID, Microsoft Intune, or similar identity and endpoint management platforms * * Foundational understanding of TCP/IP, DNS, DHCP, Wi-Fi, VPN, and general network troubleshooting * * Ability to follow documented procedures, protect sensitive information, and recognize when an issue should be escalated * * Strong customer service, communication, organization, documentation, and problem-solving skills * * Ability to manage multiple tickets, set priorities, provide status updates, and follow issues through resolution * * Ability to work independently on routine tasks and collaborate effectively with System Engineers, Security, Infrastructure, and business teams * Nice to Have: * * CompTIA A+, Network+, Security+, Microsoft 365, Azure Fundamentals, or equivalent certification * * Experience with an IT service management or ticketing platform and knowledge base documentation * * Experience supporting Microsoft Intune, Microsoft Entra ID, endpoint security tools, or network access control solutions * * Experience supporting onboarding, offboarding, asset inventory, or device lifecycle processes * * Basic PowerShell knowledge or interest in developing scripting and automation skills ## Description We're looking for an IT Support Specialist I to provide responsive front-line technical support for employees and serve as the first point of contact for day-to-day IT issues. This role will resolve common hardware, software, account, connectivity, and access requests; perform routine endpoint and systems administration; document solutions; and escalate more complex incidents to the System Engineers. By taking ownership of Tier 1 support and standard operational tasks, this position will help the engineering team focus on escalations, infrastructure projects, architecture, and continuous improvement., * * Serve as the first point of contact for end-user technical support through the IT service desk, phone, email, chat, and in-person requests * * Triage, prioritize, document, and resolve Tier 1 incidents and service requests while maintaining timely communication with users * * Troubleshoot common Windows 10/11, Microsoft 365, application, printer, peripheral, and mobile device issues * * Support basic account administration in Active Directory and Microsoft Entra ID, including password resets, account unlocks, group membership changes, and access requests * * Assist with employee onboarding, offboarding, workstation setup, equipment deployment, and account provisioning using approved procedures * * Perform routine endpoint administration in Microsoft Intune, including device enrollment, application deployment support, compliance checks, and basic remediation * * Provide basic network troubleshooting for wired, wireless, VPN, DNS, DHCP, and guest access issues * * Support approved security and access tools, including multi-factor authentication, endpoint protection, and Portnox network access workflows * * Escalate incidents that require elevated access, advanced troubleshooting, vendor engagement, security review, or infrastructure changes to the appropriate System Engineer * * Follow documented escalation paths and provide complete troubleshooting notes, business impact, error details, and steps already attempted * * Track IT assets, maintain inventory records, and assist with hardware lifecycle activities, loaner equipment, and replacement coordination * * Install, configure, patch, and maintain supported workstations, standard applications, and approved peripherals * * Create and maintain knowledge base articles, user guides, standard operating procedures, and troubleshooting documentation * * Identify recurring issues and recommend opportunities to improve self-service, documentation, automation, and support processes * * Deliver professional, customer-focused support while protecting company information and following IT and Security policies ## Related Videos - [Autism in Tech](https://www.wearedevelopers.com/videos/427-autism-in-tech) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) - [Fake or News - AI Toothbrushes, Carrier Pigeon Tech & Life on Mars - Krzysztof CiesĖlak](https://www.wearedevelopers.com/videos/2165-fake-or-news-ai-toothbrushes-carrier-pigeon-tech-life-on-mars-krzysztof-cieslak) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries)