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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technology Support Specialist III job in Atlanta - **Company:** Georgia Institute of Technology - **Location:** Atlanta, GA, United States - **Experience:** Experienced - **Salary:** $47,476.0 - $69,081.0 - **Contract:** Internship / Graduate position - **Skills:** Microsoft Windows, ARM Architecture, Information Systems, Network Architecture, Software Deployment, Virtual Machines, VMware Horizon View, Software Troubleshooting, Microsoft InTune, Computer Equipment, Information Technology, Casper Suite - **Published:** September 14, 2026 - **Apply:** https://jobs.diversity.com/career/2488361/technology-support-specialist-iii-georgia-ga-atlanta ## About the Role Educational Requirements Associate's degree in information systems, Computer Science, or a related field or an equivalent combination of education, training, and experience. Required Experience Four (4) years of relevant IT support experience. Preferred Qualifications Preferred Educational Qualifications Bachelors degree in Information Technology, Computer Science, or other related field Preferred Experience 4+ years working with both Windows and Mac endpoints focusing on endpoint deployment using Intune and Jamf as well as other service tools such as Cortex, CrashPlan, GoToResolve, TeamDynamix, LanSchool, LabStats, etc. Skilled with Omnissa Horizon formerly known as VMWare Horizon View for configuring and deploying virtual machines., Ability to document work in progress. -Ability to multitask in busy environments. -Ability to troubleshoot technology problems. -Ability to troubleshoot, diagnose, and correct complex problems in a timely manner. -Ability to work as part of a team and interact professionally with others. KNOWLEDGE -A working understanding of computer hardware and network infrastructure. SKILLS -Effective written and verbal communication skills. - Ability to investigate and analyze information and draw conclusions., * Criminal Background Check * Education Verification * Motor Vehicle Check ## Description The Technology Support Specialist III serves a critical role in managing and maintaining computing infrastructure across Georgia College & State University. This position provides leadership in implementing, upgrading, and maintaining computing endpoint systems used by faculty, staff, and students, with a primary focus on leveraging Microsoft Intune for modern device management, configuration profiles, and software deployment. Working collaboratively with other technical team members, the position gathers insights to continuously improve technological processes. Operating with limited direct supervision, the specialist provides direct, timely technical support to ensure smooth access to information and instructional resources across campus locations. This role is essential in maintaining the technological ecosystem supporting the college's academic and administrative functions. Responsibilities Endpoint Management - 50% Utilize Microsoft Intune and Jamf to perform device management, troubleshoot software/hardware issues, and apply rapid fixes with precision and efficiency. Demonstrate problem-solving capabilities with functional knowledge of Microsoft Windows and Apple operating systems. Primary support specialist for Windows based computer labs. Support Tool Management - 20% Serves as team specialist for designing and implementing comprehensive device management strategies, leveraging Microsoft Intune to automate the end-to-end lifecycle, including provisioning, configuring, patching, and ensuring compliance across all endpoints Acquire and maintain a working knowledge of a wide range of applications and systems operating within the campus ecosystem. Maintain ITSM system incident records in accordance with GCSU IT standards. Customer Service - 20% Provide comprehensive end-user technical support through multiple channels, including in-person assistance, remote device management, and telephone support. Apply standard technical concepts, practices, and procedures to address user questions and technical challenges. Deliver exceptional customer service when supporting individuals from a variety of backgrounds and skill levels. Mentorship - 5% Train and mentor other staff members and student assistants on best practices for endpoint management and troubleshooting. Other - 5% Weekend or evening hours may be required when campus activities or critical updates dictate. Other duties as assigned, This position does not have any financial responsibilities. This position will be required to drive. This role is not considered a position of trust. This position does not require a purchasing card (P-Card). This position may travel 1% - 24% of the time This position does not require security clearance. ## Related Videos - [Building a Compiler with C#](https://www.wearedevelopers.com/videos/116-building-a-compiler-with-c) - [Unleashing the Full Potential of the Arm Architecture – Write Once, Deploy Anywhere](https://www.wearedevelopers.com/videos/940-unleashing-the-full-potential-of-the-arm-architecture-write-once-deploy-anywhere) - [The Cloud is Calling: Answer with In-Demand Skills](https://www.wearedevelopers.com/videos/945-the-cloud-is-calling-answer-with-in-demand-skills) - [Leave it to the Dutch: How to save on your Azure bill!](https://www.wearedevelopers.com/videos/1530-leave-it-to-the-dutch-how-to-save-on-your-azure-bill) - [An Architect’s guide to reducing the carbon footprint of your applications](https://www.wearedevelopers.com/videos/559-an-architect-s-guide-to-reducing-the-carbon-footprint-of-your-applications) - [Checkmate: 5 Real Incidents That Can End a Software Company](https://www.wearedevelopers.com/videos/100126-checkmate-5-real-incidents-that-can-end-a-software-company) ## Related Articles - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [How Many Jobs Are Available in Technology?](https://www.wearedevelopers.com/magazine/450-how-many-jobs-are-available-in-technology) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers)