> Markdown version of [/jobs/ext/289855-virtual-care-technician-remote](https://www.wearedevelopers.com/jobs/ext/289855-virtual-care-technician-remote). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Virtual Care Technician (Remote) - **Company:** Banfield Pet Hospital - **Location:** Los Angeles, CA, United States (Remote available) - **Experience:** Experienced - **Salary:** $40,019.0 - $60,029.0 - **Contract:** Permanent contract - **Skills:** LiveChat, Web Applications - **Published:** May 24, 2026 - **Apply:** https://seeker-sp.worksourcewa.com/jobview/GetJob.aspx?JobID=293438117 ## About the Role + Associate's degree in Veterinary Technology from a program accredited by the American Veterinary Medical Association (AVMA) or equivalent experience and passage of VTNE is required, or the equivalent combination of education, training and experience that provides the required knowledge, skills, and abilities. + Two years of experience working as a credentialed Veterinary Technician in a clinical setting are required. + Current state veterinary technician license, registration or certification in good standing is required. + Ability to work variable shifts which may include weekends and holidays is required. + Ability to work efficiently with technology, including phone, computer, web camera, etc. is required. This Remote Position Requires: + A hardwired internet connection with a minimum speed of 85mbs. + A quiet, dedicated work space., + Ability to work at a computer for long periods of time. + Must have mental processes for reasoning, remembering, mathematics and language ability (reading, writing, and speaking the English language) to perform the duties proficiently. + Ability to carry out instructions furnished in written, oral, or diagram form and to solve problems involving several variables. + The noise level in the work environment is normally moderate. + Environment where pets are present. ## Description The Virtual Care Technician will act as the direct contact for clients seeking advice and guidance through the live chat function within the Banfield Pet Hospital mobile and web application. They will be responsible for providing an excellent experience to clients by providing sound and relevant medical guidance. Technicians will also help with other administrative-related queries. They will engage with clients virtually in an environment where client privacy and Banfield security can be maintained. You Will: + Live and exemplify the Five Principles of Mars, Inc. within self and team. + Receive and respond to live chats from Banfield clients with questions or concerns about their pet. + Obtain relevant information and history from clients and maintain proper and complete medical documentation. + Provide professional, efficient, and exceptional service. + Make recommendations on potential home care and timeframe on when/if an appointment should be made at a Banfield Pet Hospital or alternate emergency care. + Based on the chat assessment, document the client's/patient's needs and any other medical considerations. + Ensure support is given to clients by fielding administrative client chats and directing queries related to billing/invoicing, Optimum Wellness Plans, and other administrative topics to the appropriate team. + Required to read emails pertaining to chat protocols, scheduling, updates, etc. daily within schedule shifts. + Learning agility to adapt to rapidly changing processes. + Seek and communicate opportunities to provide better client service via chat, with a passionate interest in delivering better client experiences and quality patient care. + Must be customer focused, friendly and outgoing. Participate in client communication and education to explain administration of medications, follow up care, diet recommendations and general pet care. + Required to attend team meetings or review team meeting recording within 2 scheduled shifts. Team meetings occur multiple times per month. + Maintain client privacy, security, and company confidentiality. + Other job duties as necessary. ## Related Videos - [Generate AI in the Browser with Chrome AI - Raymond Camden](https://www.wearedevelopers.com/videos/1770-generate-ai-in-the-browser-with-chrome-ai-raymond-camden) - [WebXR: Enabling Virtual and Augmented Reality on the Web](https://www.wearedevelopers.com/videos/965-webxr-enabling-virtual-and-augmented-reality-on-the-web) - [Rust Beyond Systems: Revolutionizing Web Development](https://www.wearedevelopers.com/videos/1111-rust-beyond-systems-revolutionizing-web-development) ## Related Articles - [Best Paying Remote Jobs](https://www.wearedevelopers.com/magazine/255-best-paying-remote-jobs) - [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers) - [Best Job Boards for Remote Work for Developers](https://www.wearedevelopers.com/magazine/290-best-job-boards-for-remote-work-for-developers) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers)