> Markdown version of [/jobs/ext/289980-it-service-specialist](https://www.wearedevelopers.com/jobs/ext/289980-it-service-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# IT Service Specialist

- **Company:** Alfred Kärcher SE & Co. KG
- **Location:** Aurora, CO, United States
- **Experience:** Experienced
- **Salary:** $75,000.0 - $85,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Azure, VoIP, Microsoft Outlook, Program Optimization, Information Systems, Dynamic Host Configuration Protocol, Domain Name System (DNS), Microsoft Office, System Center Configuration Manager, Print Servers, User Environment Management, Office365, Peripherals, Computer Equipment, Information Technology, Hardware Infrastructure
- **Published:** May 31, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=02dfa862e24f4b7b

## About the Role

Do you have experience in macOS?, Do you have a Bachelor's degree?, * Education & Experience: Bachelor's degree in computer science/information systems (or equivalent experience) paired with 3+ years of hands-on technical support experience in a multi-user environment.

 * Technical Troubleshooting: Strong experience deploying and troubleshooting desktop hardware, peripherals, and foundational network/server components like AD, GPO, DNS, and DHCP.
 * Software Mastery: Intermediate knowledge of Windows, O365, MS Office suite, Outlook, VOIP clients, print servers, SCCM, Azure, and mobile device management (Mac support is a plus).
 * Process & Framework Knowledge: Working knowledge of project management, ITIL Fundamentals, and structural process implementation.
 * Certifications: CompTIA A+ certification and additional applicable IT certifications are highly preferred.

## Description

* Primary IT Contact: Act as the primary point of IT contact for assigned KNA locations, providing expert troubleshooting, diagnosing, and resolution for internal and remote user incidents and requests.
 * Cross-Functional Collaboration: Partner directly with site management and work cross-functionally between IT towers to align technical improvements, projects, and solutions with business objectives.
 * Lifecycle Project Management: Define technical requirements and provide full lifecycle project management for small to medium business improvement projects from initiation to quality completion.
 * System Optimization: Optimize user efficiency by adhering to inventory, asset, peripheral, change, and incident management procedures and best practices.
 * Infrastructure Support: Perform visual inspections of physical server hardware and provide remote hands-and-eyes support for cabling, data gathering, and power resets.


## Related Videos

- [Getting under the skin: The Social Engineering techniques](https://www.wearedevelopers.com/videos/38-getting-under-the-skin-the-social-engineering-techniques)
- [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable)
- [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure)
- [RPA in the Public Sector](https://www.wearedevelopers.com/videos/86-rpa-in-the-public-sector)
- [Closing Keynote by Joel Spolsky](https://www.wearedevelopers.com/videos/615-closing-keynote-by-joel-spolsky)
- [Back(end) to the Future: Embracing the continuous Evolution of Infrastructure and Code](https://www.wearedevelopers.com/videos/440-back-end-to-the-future-embracing-the-continuous-evolution-of-infrastructure-and-code)

## Related Articles

- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)
- [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers)
- [IT Salaries in Austria](https://www.wearedevelopers.com/magazine/286-it-salaries-in-austria)
- [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany)
- [10 Highest Paying Jobs in Austria](https://www.wearedevelopers.com/magazine/268-10-highest-paying-jobs-in-austria)
- [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)