> Markdown version of [/jobs/ext/290175-technical-solutions-specialist](https://www.wearedevelopers.com/jobs/ext/290175-technical-solutions-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Solutions Specialist - **Company:** Easy Ice LLC - **Location:** United States - **Experience:** Experienced - **Salary:** $100,000.0 - $110,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Microsoft Outlook, Computer Literacy - **Published:** May 31, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=6c6216ca2b580dcd ## About the Role Do you have a valid EPA Universal Certification license?, Do you have experience in Training material drafting?, Do you have a High school diploma or GED?, Education: High school diploma or general education degree (GED) Vocational/Technical Training/Degree required Experience: * 3-5 years of hands-on technical training in field locations * 3-5 years of management experience * 2+ years experience in creating and developing training content * 15+ years proven field service experience * Demonstrated track record of delivering highest level of customer satisfaction * Deep understanding the installation and use of componentry * Working knowledge of mobile tools and applications * Advanced Factory Training in Manitowoc and Hoshizaki Certifications: Refrigeration/EPA Universal License required Other Desired Skills: * This position requires strong phone skills and a consistent ability to project a pleasant tone * Ability to work flexible shifts and adapt to changing work schedules * Prioritizing * Proactive and Reactive management * Curious - a Lifetime Learner * Problem solving * Ability to work and thrive in a fast-paced and multitasking environment * Must be disciplined, self-motivated, and able to meet team goals * Able to work as a team member as well as independently * Basic computer skills (MS Word, Excel, Outlook) ## Description The Technical Solutions Specialist is a high-impact role requiring exceptional professionalism, diagnostic skill, and communication. This position serves as a primary technical authority on installation, refrigeration, plumbing, electrical, and mechanical systems for commercial ice machines. The specialist provides counsel, field diagnostics, and hands-on support to internal teams and third-party partners. Responsibilities include asset placement guidance, installation validation, preventive maintenance planning, and complex troubleshooting. The role authors clear, actionable service bulletins to address emerging issues. It also maintains and updates SOP documentation for standardization and safety. The specialist develops and delivers training across virtual, classroom, and ride-along formats. Training materials, certification checklists, and knowledge assessments are created and maintained. Light supervisory duties include daily direction and coaching for technicians and vendors. The role reviews work quality and provides performance feedback. It assists with scheduling and resource allocation during escalations. Routine travel to branches, customer sites, and vendor locations is required. Travel supports training, diagnostics, and installation audits. Success is measured by increased equipment life, fewer service calls, reduced emergency ice purchases, lower cost to serve, and higher customer retention. The ideal candidate is energetic, detail-driven, and a confident leader in technical knowledge and documentation., * Lead and resolve technical service escalations from the Service Delivery team, ensuring timely, customer-focused outcomes. * Research and provide authoritative answers to complex, technically based questions across refrigeration, electrical, plumbing, and mechanical domains. * Monitor and incorporate manufacturer updates, service advisories, and bulletins into Easy Ice standards and training. * Create and publish clear, actionable service bulletins; maintain and update SOP documentation to standardize safe, efficient work. * Provide technical triage and advanced diagnostics to in-house and third-party technicians via phone, video, and onsite support. * Document triage findings, root cause analyses, and corrective actions; deliver concise reports to the Manager of Technical Services. * Evaluate proposed installation locations using photos, site surveys, and Q&A to ensure compliance with code, ventilation, drainage, and power requirements. * Diagnose issues down to the component level and define repair plans; verify resolution and prevent recurrence. * Perform or supervise complex refrigeration repairs (e.g., compressors, expansion valves, control boards) while enforcing safety and quality standards. * Train, mentor, and certify junior installers and technicians; deliver virtual, classroom, and ride-along training sessions. * Provide day-to-day direction and quality reviews for technicians and vendor partners; contribute to scheduling and performance feedback. * Partner with Parts/Procurement to identify, source, and verify correct part numbers, supplies, and materials needed in the field. * Advance Easy Ice's technical knowledge base by authoring and curating technical content, SOPs, checklists, and troubleshooting guides. * Collaborate with the Content Marketing Specialist and/or Technical Writer to ensure technical accuracy and clarity of external-facing content. * Provide routine travel support to branches, customer sites, and vendor locations for diagnostics, training, installation audits, and escalations. * Participate in weekend and after-hours phone escalation coverage on a rotating basis. * Perform other duties as assigned by the supervisor to support operational excellence. ## Related Videos - [You’re a great coder? That alone won’t get you far: The soft skills secret in IT success](https://www.wearedevelopers.com/videos/1076-you-re-a-great-coder-that-alone-won-t-get-you-far-the-soft-skills-secret-in-it-success) - [Developing the Rich Text Editor for DeepL.com](https://www.wearedevelopers.com/videos/1172-developing-the-rich-text-editor-for-deepl-com) - [In-depth .NET Azure Functions: Isolated mode, performance and durable AI agents](https://www.wearedevelopers.com/videos/100207-in-depth-net-azure-functions-isolated-mode-performance-and-durable-ai-agents) - [Claude, MCP and n8n, or: How to Automate Your Day with AI-powered Workflows](https://www.wearedevelopers.com/videos/2043-claude-mcp-and-n8n-or-how-to-automate-your-day-with-ai-powered-workflows) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [From Syntax to Singularity: AI’s Impact on Developer Roles](https://www.wearedevelopers.com/videos/900-from-syntax-to-singularity-ai-s-impact-on-developer-roles) ## Related Articles - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [From developer to manager – what does it take to become an engineering manager?](https://www.wearedevelopers.com/magazine/42-from-developer-to-manager-what-does-it-take-to-become-an-engineering-manager) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany)