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# Senior IT Support Specialist

- **Company:** New York Cancer & Blood Specialists
- **Location:** New York, NY, United States
- **Experience:** Expert
- **Salary:** $79,040.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Internetworking, Network Troubleshooting, Remote Access Technology, Remote Service Software, Information Technology, Gsuite, Servicenow
- **Published:** May 31, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=cba23e0f555de76e

## About the Role

Do you have a valid Driver's License license?, Do you have experience in Windows?, Do you have a Bachelor's degree?, At New York Cancer & Blood Specialists, we foster an environment where passionate professionals can thrive while making a meaningful impact in patient care. We are currently seeking a highly motivated Senior IT Support Specialist to join our growing IT team and provide exceptional support across our network of healthcare offices., * 3+ years of IT support experience in a Service Desk or similar environment

 * Strong troubleshooting skills for Level 1 and Level 2 technical issues
 * Advanced knowledge of Windows operating systems (Windows 10 Enterprise or newer)
 * Experience with Active Directory, email configuration, and remote support tools
 * Understanding of computer systems, mobile devices, and office technology
 * Experience troubleshooting network printers and scanners
 * Strong customer service and communication skills
 * Ability to multitask and prioritize in a fast-paced environment
 * Experience using IT Service Management platforms such as ServiceNow
 * Valid driver's license and reliable transportation for travel between office locations
 * Ability to lift and move equipment up to 50 lbs., * CompTIA A+ Certification
 * Network+ or other IT certifications
 * Bachelor's degree or equivalent experience
 * Experience supporting healthcare environments is a plus
 * Familiarity with G-Suite products preferred

## Description

* Serve as the first point of contact for technical support requests via phone and self-service ticketing systems
 * Provide Level 1 and Level 2 technical support for end users
 * Troubleshoot desktop, application, hardware, and network-related issues
 * Support Active Directory, password resets, email configuration, and remote access
 * Resolve desktop performance and internet connectivity issues
 * Install and troubleshoot printers, scanners, and software across multiple locations
 * Assist with basic network administration tasks including running and terminating lines
 * Deliver white-glove support to executive leadership and VIP users
 * Collaborate with vendors and escalate unresolved issues when necessary
 * Document incidents, updates, and resolutions within ServiceNow
 * Provide guidance and troubleshooting support to junior team members
 * On Call Rotation: Weekends and after hours as needed.
 * Weekend Project Work: As required.


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