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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # NOC Technician - Tier 1 - **Company:** NET FRIENDS, INC. - **Location:** Durham, NC, United States - **Salary:** $55,000.0 - $65,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Computer Networks, Linux, Firmware, Monitoring of Systems, Hyper-V, Hypervisor, Networking Hardware, Network Security, Network Troubleshooting, Linux System Administration, Microsoft Office, Nagios, Networking Basics, Routing, Azure Active Directory, Virtual Local Area Networks, Wireless Networks, Computer Networking Systems, Computer Network Operations, Software Troubleshooting, Sonicwall, Deployment Automation, Palo Alto Networks, Fortinet, Cisco, Unified Endpoint Management, Vmware - **Published:** May 31, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=b1fe16666bd133bd ## About the Role Do you have experience in Customer communication?, We seek a well-rounded technician who is familiar with networking fundamentals, networking hardware, common operating systems, and Linux environments (preferred). This person should be comfortable with incident/alert handling and have strong troubleshooting, documentation, and communication skills. Must be able to work confidently and independently (within our team structure) to provide technical support to all levels of client personnel in a wide variety of environments. EDUCATION AND PREVIOUS EXPERIENCE * Two-year IT focused college or program certificate; three years related network IT support experience; or equivalent combination of education and experience. TECHNICAL KNOWLEDGE AND SKILLS * Fundamental understanding of IT networking principles * Experience with server racks / datacenter environments * Comfort using tools to mount equipment in various environments * Experience with infrastructure monitoring/alerting tools * Familiarity with deployment and management of networking solutions * Experience with managing network firmware updates * Familiarity with one or more of the following: Palo Alto, FortiGate, Aruba, Unifi, Meraki, Cisco, SonicWall ADDITIONAL PREFERRED QUALIFICATIONS * A+, Network+, equivalent or higher certification (CCNA, PCNSA, and etc.) * Proficiency with common Microsoft tools (Azure AD, Microsoft Endpoint Manager, Windows Autopilot, Microsoft 365) * Experience managing common hypervisors (VMware, Hyper-V) * Linux experience or certifications * Familiarity with Aruba Networks and Palo Alto Networks equipment/management * Preferred experience deploying networking hardware * Network troubleshooting knowledge in switching, routing, VLANs, wireless network management, and network security WHAT YOU BRING TO THE TABLE * Professional presentation with an approachable personality * Superior customer support * Professional spoken and written communication skills, including correct usage of punctuation and grammar * The ability to estimate task duration and accurately track time SOME FRIENDLY TIPS Net Friends considers relationship-building skills, personal integrity, and thoroughly professional conduct to be just as important as technical expertise. We really pay attention to how you introduce yourself in your cover letter. So, put your best foot forward! ## Description You'll serve as an integral member of our Operations team to support customers in and around the Raleigh-Durham metro area. This role is based out of our headquarters in Durham, NC. Travel to customer locations in surrounding counties will be required. This position has an annual salary range of $55,000 - $65,000., As a Tier 1 NOC Technician, you'll provide support for a diverse group of customers in the greater Raleigh-Durham area. Primary duties will include: * Support the Network Operations team with hands-on assistance and deployment of network equipment at customer locations * Constant monitoring and review of tools and systems under your team's management * Performing investigation into alerts, notifications, and conditions impacting tools or systems under your team's management * Providing initial triage and troubleshooting for incidents and requests; escalating or dispatching as needed * Assist with hardware deployment projects, including staging, installation, and configuration of equipment * Support rollout coordination and inventory management to ensure timely deployments * Maintaining and managing internal tools and systems * Handling all aspects of customer communications and engagements ## Related Videos - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [WebAssembly: The Next Frontier of Cloud Computing](https://www.wearedevelopers.com/videos/972-webassembly-the-next-frontier-of-cloud-computing) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [Your Infrastructure Is Not a Playground: AI Agents for Infra Done Right](https://www.wearedevelopers.com/videos/2084-your-infrastructure-is-not-a-playground-ai-agents-for-infra-done-right) - [Generating code with Angular schematics](https://www.wearedevelopers.com/videos/129-generating-code-with-angular-schematics) ## Related Articles - [Tips on mastering remote job interviews](https://www.wearedevelopers.com/magazine/23-tips-on-mastering-remote-job-interviews) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [How to Answer the “Why Should We Hire You” Interview Question](https://www.wearedevelopers.com/magazine/321-how-to-answer-the-why-should-we-hire-you-interview-question) - [How to Write a CV and Interview if You Don't Fully Qualify For The Job](https://www.wearedevelopers.com/magazine/183-how-to-write-a-cv-and-interview-if-you-don-t-fully-qualify-for-the-job) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025)