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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # ServiceNow DevOps Delivery Lead (Hybrid, Contract) - **Company:** adesso UK - **Location:** UK - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Continuous Integration, DevOps, Release Management, Servicenow - **Published:** September 15, 2026 - **Apply:** https://www.collegerecruiter.com/job/2879172238-servicenow-devops-delivery-lead-hybrid-contract ## About the Role * Significant experience leading enterprise scale DevOps functions and technology delivery teams. * Strong ServiceNow expertise spanning platform development, operations, release management and service delivery. * A track record of leading multi disciplinary teams and coordinating delivery across multiple suppliers and stakeholders. * Hands on experience with Agile delivery, backlog prioritisation and demand management. * Solid understanding of CI/CD practices, release management, deployment processes and integration architectures. * Experience establishing governance frameworks, operating models and performance management approaches in complex enterprise settings. * Excellent stakeholder management, communication and facilitation skills, including experience engaging senior business and technology leaders. If you're a ServiceNow DevOps lead who thrives on bringing structure, clarity and momentum to complex delivery environments, we'd love to hear from you. ## Description This is a senior, hands on leadership position combining technical expertise, delivery governance and stakeholder management. You'll take ownership of the ServiceNow DevOps function, leading a London based team of 6-8 colleagues and coordinating activity across client, supplier and third party teams to keep the platform stable, scalable and continuously improving. What You'll Be Doing * Providing leadership and coordination across the ServiceNow DevOps function, ensuring platform objectives and priorities are delivered effectively. * Leading and directing a team of six to eight colleagues, promoting collaboration, accountability and continuous improvement across all delivery teams. * Guiding the prioritisation and management of platform demand, including incidents, changes and enhancements, in line with business priorities. * Overseeing the end to end DevOps lifecycle, from CI/CD pipelines and release management to deployment processes and environment governance. * Assessing and enhancing the DevOps operating model, embedding best practice in automation, monitoring, standardisation and service reliability. * Establishing governance forums, reporting structures and stakeholder engagement activities that support strong decision making. * Acting as a senior liaison between business stakeholders, IT teams, systems integrators and technology vendors, keeping everyone aligned on priorities, risks and outcomes. * Defining, monitoring and improving delivery KPIs and operational metrics to drive continuous optimisation and scalability. What Success Looks Like * A more mature and effective ServiceNow DevOps operating model. * Stronger release governance, deployment controls and platform stability. * Improved CI/CD practices and greater automation capability. * Clearer visibility of delivery performance through robust KPIs and reporting. * Better coordination across stakeholders, suppliers and delivery teams. * A roadmap for ongoing service improvement and platform optimisation. ## Related Videos - [From DevOps to Scaled DevOps: How We’re Rebuilding Continuous Delivery as a Platform](https://www.wearedevelopers.com/videos/100018-from-devops-to-scaled-devops-how-we-re-rebuilding-continuous-delivery-as-a-platform) - [Shifting Stress to Progress— Understanding DevOps to do DevOps Better](https://www.wearedevelopers.com/videos/268-shifting-stress-to-progress-understanding-devops-to-do-devops-better) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [How to govern Vibe Coding for the Enterprise](https://www.wearedevelopers.com/videos/100290-how-to-govern-vibe-coding-for-the-enterprise) - [Mobile vs. Backend DevOps](https://www.wearedevelopers.com/videos/1662-mobile-vs-backend-devops) - [We adopted DevOps and are Cloud-native, Now What?](https://www.wearedevelopers.com/videos/485-we-adopted-devops-and-are-cloud-native-now-what) ## Related Articles - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Should Tech Managers Be Developers First? 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