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# Technicien support informatique Welcome Bar Expériementé (H/F)

- **Company:** Manpower France S.A.S.
- **Location:** Charenton-le-Pont, France
- **Experience:** Expert
- **Salary:** €25,000.0 - €26,000.0
- **Contract:** Contract
- **Skills:** Virtual Private Networks (VPN), TCP/IP, Wi-Fi Technology
- **Published:** September 15, 2026
- **Apply:** https://www.manpower.fr/offers/details/1101490905

## About the Role

@ Formation en informatique
@ Expérience de 5 à 6 ans en support informatique ou assistance utilisateurs
@ Bonne maîtrise des environnements Windows 10/11 et Microsoft 365
@ Connaissances réseaux (TCP/IP, Wi-Fi, VPN)
@ Maîtrise des outils de ticketing
@ Connaissance des bonnes pratiques ITIL appréciée
@ Expérience en support utilisateurs de proximité
Savoir-être
@ Excellent sens du service client
@ Très bonne communication orale et écrite
@ Esprit pédagogique et sens de l'écoute
@ Patience et diplomatie
@ Rigueur et organisation
@ Autonomie et proactivité
@ Esprit d'équipe
@ Force de proposition

## Description

@ Accueillir et accompagner les collaborateurs au sein du Welcome Bar sur leurs problématiques informatiques
@ Assurer le support de proximité et la résolution des incidents de niveau 1
@ Diagnostiquer les incidents matériels, logiciels et réseaux
@ Escalader les incidents complexes vers les équipes N2/N3
@ Assurer la mise à jour de l'Asset Management
@ Préparer, configurer et mettre à disposition les équipements informatiques (PC, smartphones, tablettes)
@ Gérer les prêts, retours et renouvellements de matériel
@ Assurer le suivi et l'approvisionnement des stocks
@ Réaliser les interventions de proximité auprès des utilisateurs
@ Effectuer les opérations IMAC (Install, Move, Add, Change)


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