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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Administrator (Service Desk/Desktop Support) - **Company:** CareerCircle - **Location:** Oak Brook, IL, United States (Remote available) - **Experience:** Experienced - **Salary:** $41,600.0 - $52,000.0 - **Contract:** Temporary contract - **Skills:** Microsoft Windows, Active Directory, Artificial Intelligence, Android Software Development, Apple IOS, Apple Mac Systems, JIRA, User Authentication, Audio Video Distribution, Business Software, Collaborative Software, Identity and Access Management, Issue Tracking Systems, Inventory Management Software, Microsoft Office, Remote Service Software, Single Sign-On, Software Deployment, Software Engineering, User Provisioning Software, Scripting, Enterprise Software Applications, Okta, Microsoft InTune, Information Technology, Casper Suite, Laptops, Servicenow - **Published:** September 15, 2026 - **Apply:** https://www.careercircle.com/jobs/all/all/usa/il/oak-brook/f8827d50-4372-4272-a831-cbdef7935f7d ## About the Role * 2+ years of desktop support, help desk, or technical support experience. * Experience supporting Windows and macOS devices. * Familiarity with printers, mobile devices, conferencing solutions, and audiovisual equipment. * Experience using ticketing systems and remote support tools. * Experience with software deployment, inventory tracking, or asset management is a plus., Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors., Management Warehousing Device Setup Communication Detail Oriented Problem Solving Customer Service Microsoft Office Asset Management Inventory Control Business Valuation Inventory Management Organizational Skills Full Stack Development Business Transformation Hardware Troubleshooting Troubleshooting (Problem Solving) +0 ## Description We are seeking an IT Support Technician to provide hands-on technical support for end users in a fast-paced environment. This role is responsible for troubleshooting hardware, software, and audiovisual issues while delivering excellent customer service., * Provide technical support for desktops, laptops, mobile devices, printers, audiovisual equipment, and business applications. * Respond to support requests via phone, email, ticketing system, and remote support tools. * Troubleshoot and resolve hardware, software, operating system, and connectivity issues. * Support Windows and macOS environments. * Assist users with application support, installations, configurations, and general technical questions. * Provide support for conference room technology, presentation equipment, and audiovisual systems. * Document, track, and update incidents and service requests in the ticketing system. * Escalate issues when appropriate and follow through to resolution. * Assist with device deployments, equipment setup, and basic asset management activities., Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools. 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