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# Servicing, Efficiency & Transformation (SET) Associate

- **Company:** Federal Home Loan Mortgage Corporation
- **Location:** Chicago, IL, United States
- **Experience:** Starter
- **Salary:** $58,000.0 - $88,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Excel, Artificial Intelligence, Data Analysis, Python (Programming Language), Release Management, Power BI, Standard Sql, Microsoft SharePoint, SQL Databases, System Testing, Tableau (Software), Microsoft Power Automate, Test Scripts, Data Analytics
- **Published:** September 15, 2026
- **Apply:** https://careers.freddiemac.com/us/en/job/JR17557

## About the Role

* Bachelor's degree in related field or equivalent experience
 * 0 - 2 years in business analysis, data analytics, automation, or servicing operations
 * Strong SQL, Excel, and experience with Tableau/Power BI
 * Analytical, problem-solving, and communication skills
 * Ability to manage multiple priorities independently
 * Python, Power Automate, SharePoint, workflow tech experience
 * Multifamily mortgage servicing or financial operations experience
 * Product support, testing, UAT, release management, Tableau/SharePoint admin, preferred
 * Experience with AI-enabled tools, preferred

Keys to Success:

 * Automation mindset, business curiosity, technical adaptability
 * Operational excellence, problem-solving, collaboration
 * Initiative and continuous learning

## Description

Freddie Mac Multifamily Loan Servicing seeks a Servicing Efficiency & Transformation (SET) Associate to drive operational excellence, automation, data analytics, and platform initiatives. This role connects business operations with technology to modernize servicing processes, reduce risk, enhance reporting, and improve efficiency.

Our Impact:

The SET team supports core servicing functions for active Multifamily loans and securities, focusing on automation, analytics, system implementation, process redesign, vendor coordination, and business intelligence. Our work improves efficiency, controls, reporting, and advances Freddie Mac's mission in the rental housing market.

Your Impact:

You will develop automation solutions, support technology initiatives, deliver business intelligence, and enhance servicing processes. Collaborate across departments to identify opportunities, solve challenges, and implement scalable solutions., * Automation & Process Improvement: Design, develop, and maintain automation using Python, SQL, Power Automate, SharePoint, and AI tools. Identify and eliminate manual processes; drive workflow optimization.

 * Data Analytics & Business Intelligence: Build dashboards and reports with Tableau, Power BI, and SQL; analyze data for trends and risks; deliver management reporting and actionable insights.
 * Product & Platform Support: Participate in technology initiatives, gather requirements, support implementation/testing, and act as liaison between business and tech teams.
 * Systems Testing & Release Management: Develop test scripts, support UAT, track defects, and document testing activities.
 * Financial Operations & Servicing Support: Assist with financial processing, reconciliation, reporting, and operational risk management.
 * Vendor & Partner Management: Coordinate with internal/external partners and vendors; resolve issues and facilitate cross-functional initiatives.


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