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# Technology Incident Manager (1132)

- **Company:** BC Forward
- **Location:** Brooklyn, OH, United States
- **Experience:** Experienced
- **Salary:** $104,000.0 - $116,480.0
- **Contract:** Temporary contract
- **Skills:** Distributed Systems, Mainframes
- **Published:** September 15, 2026
- **Apply:** https://www.disabledperson.com/jobs/75201883-technology-incident-manager-1132

## About the Role

* Proficiency leading incident response across distributed systems, networks, applications, and mainframe environments.
 * Strong analytical and problem-solving skills with sound judgment under pressure.
 * Clear written and verbal communication with executive-ready reporting capability.
 * Familiarity with ITIL and incident management principles and practices.
 * 3+ years leading technical projects, incidents, or cross-functional initiatives.

Preferred Skills:

 * Certifications in ITIL, incident management, or related disciplines.
 * Experience managing highly impactful incidents across multiple departments or lines of business.

## Description

We are seeking a Technology Incident Manager to join our dynamic team. The ideal candidate will have strong experience in enterprise incident management, cross-functional coordination, and ITSM/ITIL practices and a proven ability to drive rapid incident recovery, lead crisis communications, and improve operational resilience., * Identify and assess critical incidents and outages impacting enterprise operations.

 * Proactively investigate potential technology incidents upon detection or observation.
 * Lead incident recovery efforts and coordinate cross-functional teams and vendors.
 * Exercise independent decision-making and sound judgment during high-impact events.
 * Facilitate technical crisis calls and ensure engagement of appropriate resources.
 * Mediate time-sensitive triage bridges and chats to drive resolution respectfully and effectively.
 * Provide accurate and timely communications to stakeholders and executive leadership.
 * Escalate critical issues and manage progress updates through troubleshooting and remediation.
 * Lead post-mortem sessions and document incident restoration activities and timelines.
 * Identify action items and follow-ups, and coordinate with problem management.
 * Ensure recovery documentation accuracy and test for feasibility.
 * Drive continuous improvement to enhance system stability and client experience.
 * Identify gaps in recovery processes and collaborate with monitoring and detection teams.
 * Participate in incident management performance reviews and process evaluations.
 * Ensure adherence to ITSM processes and define and manage critical success metrics.
 * Support production readiness for critical projects with a focus on incident management.


## Related Videos

- [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management)
- [Best Practices for AI-Assisted Development of Distributed Systems](https://www.wearedevelopers.com/videos/100200-best-practices-for-ai-assisted-development-of-distributed-systems)
- [Cloud as the new mainframe: why the cloud hype does not reflect the dev reality](https://www.wearedevelopers.com/videos/797-cloud-as-the-new-mainframe-why-the-cloud-hype-does-not-reflect-the-dev-reality)
- [Handling incidents collaboratively is like solving a rubix cube](https://www.wearedevelopers.com/videos/680-handling-incidents-collaboratively-is-like-solving-a-rubix-cube)
- [Your Distributed System Just Got a Brain. Now What?](https://www.wearedevelopers.com/videos/100017-your-distributed-system-just-got-a-brain-now-what)
- [".Net is too slow" was not an option](https://www.wearedevelopers.com/videos/100176-net-is-too-slow-was-not-an-option)

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