> Markdown version of [/jobs/ext/2912083-support-engineer](https://www.wearedevelopers.com/jobs/ext/2912083-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Support Engineer

- **Company:** Stott and May
- **Location:** London, UK
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Collaborative Software, Cyber Security, Microsoft Office, Citrix Systems, Phishing, Microsoft InTune, Information Technology, Patch Management
- **Published:** September 15, 2026
- **Apply:** https://find.stottandmay.com/job/senior-support-engineer-79214/apply

## About the Role

* Experience: 5+ years in IT support and systems administration, preferably in finance or asset management.
 * Skills: Proficient in Office 365, Citrix, Intune, and troubleshooting.
 * Education: Bachelor's Degree in Computer Science preferred; certifications are a plus.
 * Attributes: Analytical, problem-solving, self-starter, and strong communicator.

## Description

* System Management: Ensure smooth operation of computer systems.
 * Support: Provide 1st - 2nd line support and administration.
 * Executive Service: Deliver white-glove service to senior executives.
 * Request Management: Prioritize and respond to service requests.
 * Troubleshooting: Independently resolve IT issues.
 * Security: Ensure compliance with the firm's Information Security Policy.
 * Onboarding: Assist with new employee setups and asset management.
 * Patch Management: Test and deploy monthly updates.
 * Collaboration Tools: Oversee video conferencing and communication tools.
 * Phishing Program: Administer the Knowbe4 phishing test program.
 * Documentation: Maintain support documentation.
 * Travel: Support remote office locations as needed.


## Related Videos

- [Systems Thinking for Performance: How to Diagnose and Fix Slow Systems without Guessing](https://www.wearedevelopers.com/videos/2103-systems-thinking-for-performance-how-to-diagnose-and-fix-slow-systems-without-guessing)
- [Thinking Differently - How to Make Money from Cyber Attacks & Cheats](https://www.wearedevelopers.com/videos/745-thinking-differently-how-to-make-money-from-cyber-attacks-cheats)
- [Passkeys: Truly Phishing-Resistant? Implementation and Pitfalls](https://www.wearedevelopers.com/videos/100156-passkeys-truly-phishing-resistant-implementation-and-pitfalls)
- [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure)
- [Security Pitfalls for Software Engineers](https://www.wearedevelopers.com/videos/726-security-pitfalls-for-software-engineers)
- [Cyber Security: Small, and Large!](https://www.wearedevelopers.com/videos/259-cyber-security-small-and-large)

## Related Articles

- [Software Engineer Salary London](https://www.wearedevelopers.com/magazine/252-software-engineer-salary-london)
- [Fullstack Developer Salary UK](https://www.wearedevelopers.com/magazine/251-fullstack-developer-salary-uk)
- [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023)
- [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk)
- [Software Engineer Salary in The UK](https://www.wearedevelopers.com/magazine/231-software-engineer-salary-in-the-uk)
- [Data Engineer Salary UK](https://www.wearedevelopers.com/magazine/253-data-engineer-salary-uk)