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# IT Infrastructure Support Analyst (IT)

- **Company:** Nexus
- **Location:** London, UK
- **Experience:** Expert
- **Contract:** Temporary to permanent
- **Skills:** Microsoft Windows, Active Directory, Data Analysis, Software Applications, Banking Software, BitLocker Drive Encryption, Ubuntu (Operating System), Dynamic Host Configuration Protocol, Linux, Disaster Recovery, Domain Name System (DNS), Multi-Factor Authentication, Monitoring of Systems, Virtual Private Networks (VPN), System Center Configuration Manager, Nagios, Networking Basics, Red Hat Enterprise Linux, Microsoft SharePoint, Symantec Endpoint Protection, TCP/IP, Wide Area Networks, Microsoft Deployment Toolkit, Office365, Microsoft InTune, Microsoft Onedrive, Information Technology, Deployment Automation, Fortinet, Cisco Switches, SentinelOne Expertise, User Administration, ManageEngine, Programming Languages
- **Published:** September 15, 2026
- **Apply:** https://www.adzuna.co.uk/jobs/details/5465939617

## About the Role

You will have at least to 5 years hands-on experience within IT Infrastructure ideally from the Banking or Financial arena., Proficient in common operating systems (Linux ? Redhat & Ubuntu, Windows OS ?Win10 &11)

 - Software proficiency ? 0365, Sharepoint and Teams ? Banking Applications

 - Networking (IT)

 - Proficient in programming languages & Automation (good to have)

 - Project management

 - Data analysis

 - Excellent troubleshooting and problem-solving skills.

 - AV Support

 - Understanding of cybersecurity fundamentals

## Description

Must have in-depth knowledge of troubleshooting experience with Windows, Office365 and ideally Banking applications and conferencing applications.

You will be responsible for the support and maintenance of the IT infrastructure for the Branch and to provide IT support to staff.

To assist in the response to service outages and other IT related problems as well as maintenance and upkeep of for security of the systems in place.

Business Performance duties

? Familiarity with core banking systems or financial applications

? Provide first/Second level support for hardware, software, and network-related issues.

? Install, configure, and maintain desktops, laptops, printers, Phones/Mobiles and other IT equipment.

? Laptop imaging experience needed (WIM USB, MDT, SCCM, Intune, AutoPilot) ? Image creation, management and deployments.

? Assist in user account management in Active Directory, Microsoft 365, Sharepoint, Onedrive, Teams, and banking systems

? Networking Fundamentals ? DNS, DHCP, TCP/IP, and LAN/WAN.

? Understanding of cybersecurity measures.

? Perform routine system backups and assist with disaster recovery operations.

? Monitor system performance and report abnormalities to senior IT staff

? Assist with software updates, patches, and antivirus management.

? Exposure to following Fortinet solutions ? fortigate, forticlient VPN, Symantec Endpoint Protection & Encryption, Bitlocker, SentinelOne, Cisco Switches, Tenable, Group policy, ManageEngine, Nagios, MFA

? Document IT procedures and maintain technical documentation relating to role.


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