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# Information Technology Service Desk

- **Company:** Tata Consultancy Services Ltd
- **Location:** Belfast, UK
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Microsoft Outlook, Microsoft Office, System Center Configuration Manager, Software Deployment, Information Technology
- **Published:** September 15, 2026
- **Apply:** https://www.collegerecruiter.com/job/2879199915-information-technology-service-desk

## About the Role

* MS Office 365
 * Windows 11 Desktop OS
 * MS Outlook / Exchange
 * VDI
 * Helpdesk
 * SCCM

## Description

Respond to inbound calls to the Premium Client Service Centre in a professional and efficient manner, addressing technical issues over the phone and by remote console., * Respond to inbound calls to the Premium Client Service Centre in a professional and efficient manner, addressing technical issues over the phone and by remote console.

 * Directly assist clients with any end-user issue for general faults by use of troubleshooting methods, through to resolution
 * Support customers with non-fault-related requests e.g. software installations, data and application access, including setting up new hires for technology requirements
 * Regularly identify repetitive faults through communication with other support groups and service desk leadership team


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