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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Manager, MedTech-SAP Service Maintenance - **Company:** Johnson & Johnson - **Location:** Raritan, NJ, United States - **Experience:** Expert - **Salary:** $102,000.0 - $177,100.0 - **Contract:** Permanent contract - **Skills:** Artificial Intelligence, Application Lifecycle Management, Configuration Management Databases, Information Systems, Data Governance, Knowledge Management, Logical Volume Manager, SAP ERP, SAP NetWeaver, Release Management, SAP APO, SAP (Applications), SAP NetWeaver Business Warehouse, SAP CS, SAP HANA, Software Engineering, Tableau (Software), Informatica Powercenter, System Availability, Sap Business Objects, Sap Fiori, Information Technology, Performance Monitor, SAP S/4HANA, Meditech, Webmethods - **Published:** September 15, 2026 - **Apply:** https://www.careerjet.com/job/usbaa3be6b5be77d70861573ab19129a40/eaa ## About the Role Bachelor's degree required preferably in information systems, computer science, or equivalent field of study. Experience and Skills: We're seeking a strong, business-focused leader who can drive impact in a fast-changing technology environment. * 10+ years of experience supporting and administering SAP applications and technologies, including SAP ECC, GTS, MDG, CRM, BW, APO, GRC, SAP Business Objects, NetWeaver Portal, Process Orchestration, Gateway/Fiori, LVM, Web Dispatcher, and HANA. * Hands-on S/4HANA experience preferred. * Need in-depth knowledge in OTC, Finance with experience in one or more supply chain functional areas: Plan, Deliver, Source, Make, Quality, or Finance; SAP certification preferred. * Strong knowledge of ITIL processes, including incident, change, problems and release management. * Experience managing vendor work orders, invoices, performance metrics, procedural guidance, and continuous process improvement. * Experience with SAP, Informatica, Tableau, or WebMethods. * Strong problem-solving, accountability, ownership, and partner relationship management skills. * Excellent verbal and written communication skills, with the ability to represent business and IT impacts during major service disruptions. * High judgment, negotiation, influencing, analytical, and leadership skills. * Ability to manage global, cross-cultural relationships and prioritize business outcomes in a fast-paced environment. * Ability to work independently, manage multiple priorities, and provide and apply feedback constructively. ## Description This role sits within the ERP TS team and oversees SAP-MedTech business services. Reporting to the Sr Manager, MedTech ERP Services, the Service Manager will support application maintenance for SAP ECC and S/4HANA Business Services. Responsibilities include service level management, application and technology portfolio management, financial management, incident and problem management, knowledge management, compliance, and continuous service improvement. The role is accountable for exceptional end-to-end customer experience, optimal system performance, improved product quality, high availability, and stronger reliability through automation and preventive measures. The role will also advance digital capabilities by: * Driving observability initiatives that improve visibility into system health, performance, and user experience. * Expanding automation to improve efficiency, reduce manual effort and enable proactive issue resolution. * Supporting AI-driven capabilities such as predictive analytics, intelligent incident management, and self-healing services. * End to end supply chain business process knowledge would be preferred. This role will help build a resilient, intelligent, and highly automated ERP service ecosystem aligned with enterprise digital transformation goals., * Service Level Management: Own the SLM lifecycle, including SLAs/OLAs, performance monitoring, reporting, service reviews, stakeholder engagement, compliance, data governance, and continuous improvement. * Application & Technology Portfolio Management: Optimize the SAP portfolio, maintain CMDB accuracy, and partner with application development and infrastructure teams on lifecycle, impact, and cost assessments. * Incident and Problem Management: Lead rapid incident resolution, major incident communications, root cause analysis, prioritization, and sustainable fixes to prevent recurrence. * Knowledge Management: Champion knowledge management and KCS practices, ensuring knowledge assets are created, maintained, and shared effectively. * Continuous Service Improvement: Use KPIs and customer feedback to improve service delivery, automation, self-service, and operational processes. * Collaborate with ongoing transformational programs within J&J supply chain. Every day, this role will provide you with the opportunity to: * Collaborate with business partners, TPOs, developers, and vendors to deliver reliable SAP services. * Improve the application lifecycle across design, deployment, operations, monitoring, and automation. * Support high availability through proactive performance management, readiness reviews, and capacity planning. * Build strong global partnerships with diverse, high-performing teams. * Strong communication skills including in-person or official communication channels., Job Category: Service Delivery Degree Level: Some College Job Description: $90,000 - $95,000 per year Position Profile The Regional Service Manager (RSM) serves as the op… + 12 days ago + ## Related Videos - [Headless by Design: Building Enterprise Systems That Agents Can Actually Use](https://www.wearedevelopers.com/videos/100092-headless-by-design-building-enterprise-systems-that-agents-can-actually-use) - [Inside Mercedes-Benz: How CIO Katrin Lehmann is Empowering 5,000 Developers and Driving Digital Change](https://www.wearedevelopers.com/videos/1360-inside-mercedes-benz-how-cio-katrin-lehmann-is-empowering-5-000-developers-and-driving-digital-change) - [Successful talent development in tech: A joint journey of executives and talents](https://www.wearedevelopers.com/videos/1497-successful-talent-development-in-tech-a-joint-journey-of-executives-and-talents) - [Blueprints for Success: Steering a Global Data & AI Architecture](https://www.wearedevelopers.com/videos/1577-blueprints-for-success-steering-a-global-data-ai-architecture) ## Related Articles - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Best Companies to Work For in Berlin: Top 14 Companies in 2023 ](https://www.wearedevelopers.com/magazine/188-best-companies-to-work-for-in-berlin-top-14-companies-in-2023) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries) - [The Biggest German Tech Companies](https://www.wearedevelopers.com/magazine/424-the-biggest-german-tech-companies)