> Markdown version of [/jobs/ext/2913268-technical-support-representative](https://www.wearedevelopers.com/jobs/ext/2913268-technical-support-representative). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support Representative - **Company:** Marlowe Companies Inc. (mci) - **Location:** Savannah, GA, United States - **Experience:** Starter - **Contract:** Permanent contract - **Skills:** Web Browsers, Issue Tracking Systems, Information Technology - **Published:** September 15, 2026 - **Apply:** https://find.jobs/jobs-near-me/apply/ats-redirect/?id=2966538993-2 ## About the Role All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: * Must be 18 years and older * High school Diploma/GED * 1-2 years of technical support or IT helpdesk experience in a contact center. * Strong knowledge of operating systems, browsers, and common software. * Excellent communication and customer service skills. * Fluent in English and Spanish * Ability to explain technical concepts in simple terms. * Diploma or degree in IT, Computer Science would be a plus, All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: * Must be 18 years and older * High school Diploma/GED * 1-2 years of technical support or IT helpdesk experience in a contact center. * Strong knowledge of operating systems, browsers, and common software. * Excellent communication and customer service skills. * Fluent in English and Spanish * Ability to explain technical concepts in simple terms. * Diploma or degree in IT, Computer Science would be a plus CONDITIONS OF EMPLOYMENT: All MCI Locations * Must be authorized to work in the country where the job is based. Subject to the program and location of the position * Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results. * Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada) ## Description LOCATION: Savannah, GA POSITION OVERVIEW: MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are seeking a tech-savvy and customer-oriented Technical Support Representative to provide first-level support for technical issues in our contact center. You will assist customers with troubleshooting, product setup, and technical inquiries across various platforms., * Respond to technical support calls, emails, or chats from customers. * Troubleshoot hardware, software, and connectivity issues. * Guide customers through step-by-step solutions and product configurations. * Escalate unresolved issues to higher-level support or engineering teams. * Document all interactions and solutions in the ticketing system. * Maintain up-to-date knowledge of products, services, and system updates. * Meet performance targets related to resolution time, customer satisfaction, and accuracy., POSITION OVERVIEW: MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are seeking a tech-savvy and customer-oriented Technical Support Representative to provide first-level support for technical issues in our contact center. 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