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# Service Manager, IT Services

- **Company:** Youat Terma
- **Location:** Darmstadt, Germany
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** JIRA, Software Documentation, Issue Tracking Systems, PRINCE2, Information Technology, Servicenow
- **Published:** September 15, 2026
- **Apply:** https://www.jobfinder.de/job/service-manager-it-services-space-m-f-d/

## About the Role

allocation in compliance with organisational goals and objectives;Coordinate the goals and achievements of your team members;Coach and mentor your team members;Project leadershipInitiate, plan, coordinate, execute, monitor and close your service team's activities in line with the agreed SLAs and KPIs;On-time delivery - keep milestones, including monthly reports and project deliverables;Ensure customer satisfaction;Coordinate your team members.Skills and experience5+ years of experience in IT Service Management, preferably in the space/aerospace, satellite or meteorological sectors;Proven track record in team leadership and management (3+ years), including coaching, mentoring and performance evaluation;Experience in project management (initiation, planning, execution, monitoring and closure) with a focus on SLA and KPI compliance;Hands-on experience with ITIL processes, ticketing systems and user support in a service-oriented environment;Experience in budget management, resource
allocation and on-time, on-budget project delivery;Familiarity with monthly reporting, documentation standards and client communication in a technical context.Technical skillsStrong understanding of IT service management tools (e.g. ServiceNow, JIRA or similar);Proficiency in technical and managerial documentation and reporting;Knowledge of space/aerospace IT infrastructure and related technologies is a strong plus;Ability to analyse and improve processes to meet organisational goals and SLAs.Leadership and soft skillsPeople management: ability to lead, motivate and develop a team, including onboarding, coaching and mentoring;Stakeholder management: strong communication and negotiation skills to act as the primary interface between our service customer(s) and Terma;Customer focus: proactive in managing client expectations and ensuring high customer satisfaction;Collaboration: experience of working with Talent Acquisition, Business Development and other cross-functional
teams;Problem-solving: analytical mindset to identify business opportunities, process improvements and technical evolutions.Business developmentAbility to identify and pursue new business opportunities, including sales leads, bid management and proposal submission;Experience in supporting technical and progress meetings with clients and internal stakeholders.Education and certificationsBachelor's or Master's degree in IT, Computer Science, Engineering or a related field;Certifications in ITIL, PMP, PRINCE2 or similar are highly desirable.Language and communicationFluent English (written and spoken) is mandatory;Additional languages (e.g. French, German) are an advantage.Personal attributesResult-oriented, with a focus on quality, efficiency and continuous improvement;Adaptable to changing priorities and able to work under pressure;Strong organisational skills to manage multiple tasks, deadlines and resources effectively.Note: the ideal candidate will combine technical expertise
with leadership acumen, ensuring both operational excellence and strategic growth for the team and the business.Working locationThis is a full-time, on-site position in Darmstadt, Germany, with an expected start date as soon as possible. Hybrid work is also possible, with up to 3 days per week remote from your German address, depending on customer needs.What Terma can offer youAt Terma, we consider skilled employees, enthusiasm and job satisfaction as the very foundation of our success and as a prerequisite for the development of the "best-in-class" solutions that Terma provides. We lead the way in applying new technology, offering a wide range of growth opportunities for each individual and emphasising mutual respect across the board in our workplace.Terma offers you a pleasant working environment at the customer site, where you will be able to take on challenging tasks and responsibilities in a highly professional company:Great opportunities for training

## Description

We are looking for a Service Manager to support us across a range of IT Services, adapting to growing IT demands while leading a team of highly qualified specialists.Your responsibilitiesService delivery and team coordinationCoordinate the day-to-day activities of your service team;Collect the inputs for the monthly report from your team members and subcontractors;Ensure that service documentation, ticketing system records, service processes and procedures - and all service activities performed by your team - are delivered in line with our customer's expectations and the agreed KPIs/SLAs;Act as the prime interface between our service customer(s) and Terma for all activities related to your service team;Provide technical support and guidance to your service team.People leadershipLead your service team with focus on policy, strategy implementation and control;Collaborate with the Talent Acquisition team on the recruitment of new team members;Manage, safeguard and maximise resource


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