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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Lead Microsoft 365 Support Engineer - Administration & Operations - **Company:** Conquest Consulting - **Location:** Austin, TX, United States - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Microsoft Access, Microsoft Windows, Active Directory, User Authentication, Microsoft Online Services, Configuration Management, Operational Data Store, Performance Tuning, Windows PowerShell, Azure Active Directory, Microsoft SharePoint, Microsoft Power Automate, System Availability, Software Troubleshooting, Microsoft Onedrive, Information Technology, Powerapps, Servicenow - **Published:** September 15, 2026 - **Apply:** https://www.dice.com/job-detail/8790671e-3f04-4454-8232-64abc989ca90 ## About the Role Work Arrangement: 100% Onsite - 5 Days/Week Experience: 12+ Years Employment Authorization: Must be authorized to work in the U.S. Candidate Location: Texas Residents Only MANDATORY REQUIREMENT - MICROSOFT 365 CERTIFICATION An ACTIVE Microsoft 365 Certification is MANDATORY. Candidates must hold a currently active Microsoft 365-related certification at the time of submission. Please ensure the certification is valid and verifiable before submitting a candidate., * 12+ years of overall IT experience. * Extensive hands-on experience administering Microsoft 365 environments. * Strong experience with Microsoft 365 Tenant Administration. * Active Microsoft 365 Certification - MANDATORY. * Strong experience with Microsoft Entra ID / Azure AD. * Strong experience with Exchange Online, Microsoft Teams, SharePoint Online, and OneDrive. * Strong PowerShell scripting and automation experience. * Experience with Microsoft 365 security, compliance, and governance. * Experience with Microsoft Purview and related compliance capabilities. * Experience with Power Automate and Power Apps. * Experience with Active Directory. * Strong troubleshooting skills across Microsoft 365 services. * Experience troubleshooting performance and connectivity issues. * Experience with ServiceNow and/or ITIL-based service management. * Strong technical documentation and communication skills. * Experience providing user training and technical guidance. * Ability to work effectively with cross-functional IT teams and business stakeholders., Candidates must be authorized to work in the United States., The ideal candidate is a Senior/Lead Microsoft 365 Engineer or Administrator with extensive enterprise experience across: Microsoft 365 Administration + Tenant Administration + Entra ID/Azure AD + Exchange Online + Teams + SharePoint + OneDrive + Purview + PowerShell + Power Automate + Power Apps + Security & Compliance + Governance + ServiceNow/ITIL The candidate should be comfortable handling complex escalations, leading troubleshooting efforts, automating administrative processes, supporting security and compliance initiatives, and collaborating with technical and business teams. ## Description The State of Texas is seeking a highly experienced Lead Microsoft 365 Support Engineer - Administration & Operations to support and administer enterprise Microsoft 365 environments. The ideal candidate will have 12+ years of IT experience with strong hands-on expertise in Microsoft 365 administration, tenant management, security, compliance, identity, troubleshooting, automation, governance, and enterprise operations. This position will serve as a senior escalation point for complex Microsoft 365 issues while working closely with technical teams, business stakeholders, and end users to maintain a secure, reliable, and highly available M365 environment. Core Technical Requirements The successful candidate should have strong hands-on experience with: * Microsoft 365 Administration * Microsoft 365 Tenant Administration * Microsoft 365 Services * M365 Security & Compliance * Microsoft Entra ID / Azure AD * Exchange Online * Microsoft Teams * SharePoint Online * OneDrive * Microsoft Purview * Microsoft Viva * Microsoft Loop * PowerShell * M365 Automation * Power Automate * Power Apps * Active Directory * Governance & Compliance * ServiceNow / ITIL * Technical Troubleshooting & User Support * Connectivity & Performance Troubleshooting * Technical Documentation * User Training Key Responsibilities * Administer and support enterprise Microsoft 365 environments and tenant services. * Provide advanced technical support and troubleshooting for Microsoft 365 services. * Act as an escalation point for complex M365 incidents and technical issues. * Troubleshoot Microsoft 365 connectivity, availability, configuration, authentication, and performance issues. * Administer and support Exchange Online, Teams, SharePoint Online, OneDrive, Viva, Loop, and other Microsoft 365 services. * Manage Microsoft 365 tenant configurations, service settings, policies, and operational processes. * Support Microsoft Entra ID / Azure AD identity, authentication, access, and security-related activities. * Work with Active Directory and cloud identity environments. * Implement and maintain M365 security and compliance policies. * Support Microsoft Purview and related data protection, compliance, governance, and auditing capabilities. * Develop and maintain PowerShell scripts to automate administrative and operational tasks. * Use Power Automate and Power Apps to support workflow automation and productivity solutions. * Analyze M365 usage, performance, audit, and operational data to identify trends and potential issues. * Monitor Microsoft 365 services and proactively identify potential performance, availability, and configuration problems. * Participate in planning, testing, and implementation of Microsoft 365 projects and enhancements. * Collaborate with security, infrastructure, application, network, service desk, and other IT teams to resolve complex issues. * Work with business units to understand requirements and implement solutions that improve productivity and user experience. * Support ITIL-based service management and ServiceNow processes. * Maintain comprehensive technical documentation covering M365 configurations, procedures, policies, troubleshooting steps, and best practices. * Develop and maintain knowledge articles and operational procedures. * Provide technical training and guidance to end users and support teams. * Ensure Microsoft 365 services follow organizational security, governance, compliance, and operational standards. * Participate in incident, problem, change, and configuration management activities. * Support high availability and operational continuity of enterprise Microsoft 365 services., 12+ Years IT Experience Active Microsoft 365 Certification - Mandatory Strong M365 Administration & Tenant Administration Entra ID / Azure AD Exchange Online / Teams / SharePoint / OneDrive PowerShell & M365 Automation M365 Security, Compliance & Governance Texas Resident Able to work 100% onsite in Austin, TX - 5 days/week Authorized to work in the U.S. ## Related Videos - [DB UX Design System – How we’ve open sourced our largest inner source project](https://www.wearedevelopers.com/videos/819-db-ux-design-system-how-we-ve-open-sourced-our-largest-inner-source-project) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web) - [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies) - [Robots are coming into the wild! 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