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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Partner Success Manager (Lead Gen & CRM) - **Company:** Constant Contact - **Location:** Gainesville, FL, United States (Remote available) - **Experience:** Expert - **Salary:** $66,000.0 - $82,500.0 - **Contract:** Permanent contract - **Skills:** Software as a Service, Automation of Marketing, Performance Tuning, Gsuite - **Published:** May 30, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=6e952b849aeabe9d ## About the Role Do you have experience in SaaS (as product category for technical sales engineers)?, Do you have a Associate's degree?, * Education: Associate's Degree preferred. * Experience: You bring at least 3+ years in a client-facing role at a SaaS company. * Digital Marketing Savvy: You understand online marketing tech and strategies and are well-versed in CRM systems. Experience with marketing automation is strongly preferred. * Confident Communicator: You have strong written, verbal, and public speaking skills and enjoy presenting to groups online and in person. * Resourceful & Independent: You excel at prioritizing, managing your schedule, and meeting deadlines with minimal supervision. * Flexible & Adaptable: You thrive in a fast-paced environment and quickly adapt to changing priorities. * Team Player: You work well in a collaborative environment and are always willing to jump in and support the team. * Tech-Friendly: Familiarity with Google Suite (Slides, Docs, Sheets) is a plus. * Ready to Travel: You're open to traveling several times a year for partner events and training sessions. ## Description * The primary point of contact for the highest value customers (agencies and directs), fully responsible for customer retention and relationship with Constant Contact. * An extension of the high-value agency's team, sometimes attending meetings internal to the customer's business. * Build and manage relationships with assigned partners, ensuring they feel supported, valued, and primed for success. * Act as a strategic consultant, helping partners and customers grow and maximize satisfaction with Constant Contact. Drive Strategic Growth * Conduct regular check-ins with partners and direct customers to align on their goals, address their needs, and unlock opportunities for growth. * Drive monthly revenue retention and customer satisfaction for a portfolio of key accounts through proactive relationship management, strategic planning, and performance optimization. Optimize Platform Performance * Monitor partner and direct customer performance metrics, analyze results, and make actionable recommendations to help them optimize their Constant Contact experience. * Analyze account data and KPIs to identify opportunities for growth, mitigate churn risks, and develop strategies that maximize customer value and revenue retention. * Respond promptly to inbound requests (calls, emails, cases), ensuring fast and thorough follow-up to resolve issues and foster trust. Create & Lead Enablement Initiatives * Develop sales enablement resources, training materials, webinars, and instructional content to support partner sales and usage. * Conduct live webinars, product demos, and partner training sessions, showcasing platform capabilities and best practices. Be the Product Expert * Serve as a trusted product expert on agency client calls, answering questions and demonstrating how Constant Contact's Lead Gen & CRM solution can meet their needs. * Serve as a Technical Account Manager, overseeing account-specific configuration, identifying new functional requirements, and collaborating with internal teams to build and implement customized solutions. * Collect and share valuable partner Zee feedback with internal teams to influence future improvements to our platform and partner programs. Provide Exceptional Support * Act as the primary liaison between key accounts and internal departments (Support, Compliance, Product, Billing) to ensure seamless communication, issue resolution, and enhanced customer experience. * Oversee highly sensitive escalations internally, including interfacing with C-Level Executives. * Handle escalated issues with professionalism and care, ensuring customers have a seamless experience with Constant Contact. Onboard & Train Partners * Lead onboarding sessions for new partners and direct customers, setting them up for success from day one. * Offer refresher training for existing customers as needed, ensuring they're up to speed on the latest tools and strategies. Manage Administrative Tasks * Handle some administrative tasks, such as managing general inboxes, processing contract requests, and assisting with customer addenda. ## Related Videos - [Beyond the Hype: Building Trustworthy and Reliable LLM Applications with Guardrails](https://www.wearedevelopers.com/videos/1594-beyond-the-hype-building-trustworthy-and-reliable-llm-applications-with-guardrails) - [Practical performance tuning for Serverless Java on AWS](https://www.wearedevelopers.com/videos/2075-practical-performance-tuning-for-serverless-java-on-aws) - [Building Talent Acquisitions Teams](https://www.wearedevelopers.com/videos/1496-building-talent-acquisitions-teams) - [Fleet Management - Reinvented](https://www.wearedevelopers.com/videos/473-fleet-management-reinvented) - [Tour de Force: Open-Source LLM Inference Optimization from Simple to Sophisticated](https://www.wearedevelopers.com/videos/100099-tour-de-force-open-source-llm-inference-optimization-from-simple-to-sophisticated) - [Coffee with Developers](https://www.wearedevelopers.com/videos/354-coffee-with-developers) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Why and How to Sponsor Developer Events](https://www.wearedevelopers.com/magazine/686-why-and-how-to-sponsor-developer-events) - [Why Attend a Developer Event in 2026?](https://www.wearedevelopers.com/magazine/688-why-attend-a-developer-event-in-2026) - [Events like RSAC Get You CISOs. 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