> Markdown version of [/jobs/ext/291637-help-desk-support-specialist-part-time](https://www.wearedevelopers.com/jobs/ext/291637-help-desk-support-specialist-part-time). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Help Desk Support Specialist (part-time)

- **Company:** Healthcare Strategies, Inc.
- **Location:** United States (Remote available)
- **Salary:** $37,440.0 - $49,920.0
- **Contract:** Permanent contract
- **Skills:** Software Applications, Computer Literacy, Issue Tracking Systems
- **Published:** May 30, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=d46618b727061675

## About the Role

Do you have experience in Vendor relationship management?, * Previous experience in a help desk, IT support, or technical support role

 * Reliable, punctual, and dependable
 * Ability to work independently
 * Self starter who is proactive in identifying and resolving issues
 * Strong organizational skills and attention to detail
 * Currently enrolled IT student, recent graduate, intern, or individual seeking a career change (preferred, not required)
 * Strong communication skills (written and verbal)
 * Customer-service mindset with patience and professionalism
 * Solid basic computer skills and comfort supporting common workplace technology
 * Willingness to learn new systems, tools, and processes

## Description

HealthCare Strategies is seeking a dependable, customer-focused Help Desk Support Specialist to join our team on a part-time basis. This role is ideal for someone with prior help desk or technical support experience who enjoys problem-solving and providing high-quality internal customer support. The successful candidate will serve as the first point of contact for technical issues, assist with day-to-day IT support needs, and work proactively to resolve and document issues. There is potential for this position to transition to full-time in the future based on performance and business needs., * Serve as the first point of contact for employees seeking technical assistance via phone and email

 * Provide basic troubleshooting support for software applications, systems, and equipment
 * Assist employees with login issues, system access, and general technology questions
 * Document issues, resolutions, and escalation steps in the ticketing system
 * Escalate unresolved or complex issues to appropriate IT staff in a timely manner
 * Coordinate with and manage third-party vendors as needed
 * Follow established procedures to ensure timely and accurate support
 * Communicate technical information in clear, simple, and non-technical terms to users with varying levels of computer literacy.
 * Identify recurring issues and proactively suggest process or documentation improvements


## Related Videos

- [Recruiting in 2025: Will AI Help or Take Over?](https://www.wearedevelopers.com/videos/1301-recruiting-in-2025-will-ai-help-or-take-over)
- [Securing your application software supply-chain](https://www.wearedevelopers.com/videos/468-securing-your-application-software-supply-chain)
- [Tackling the Risks of AI - With AI](https://www.wearedevelopers.com/videos/1690-tackling-the-risks-of-ai-with-ai)
- [Psychological Safety in Software Engineering - Jenny-Margrethe Vej & Alexandra Hou Aldershaab](https://www.wearedevelopers.com/videos/2142-psychological-safety-in-software-engineering-jenny-margrethe-vej-alexandra-hou-aldershaab)
- [7 tips for releasing on a Friday afternoon: YouTrack to the rescue](https://www.wearedevelopers.com/videos/204-7-tips-for-releasing-on-a-friday-afternoon-youtrack-to-the-rescue)
- [Coding for Good: Achieving social change with an app](https://www.wearedevelopers.com/videos/1645-coding-for-good-achieving-social-change-with-an-app)

## Related Articles

- [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)
- [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)
- [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers)
- [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know)
- [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)
- [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs)