> Markdown version of [/jobs/ext/291672-systems-support-engineer](https://www.wearedevelopers.com/jobs/ext/291672-systems-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Systems Support Engineer - **Company:** Beyond Inc. - **Location:** Houston, TX, United States - **Salary:** $90,000.0 - $105,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Application Programming Interfaces (APIs), Systems Engineering, Bash Shell, VoIP, Software as a Service, Query Languages, JSON, Python (Programming Language), Network Troubleshooting, Windows PowerShell, Sharepoint Document Library, Zoho Office Suite, Datadog, Scripting, Information Technology, Zendesk, Webhooks, Servicenow - **Published:** May 30, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=bf4eb0f62592b00c ## About the Role Do you have experience in Zoho?, * Advanced Experience with Windows operating systems, and hardware troubleshooting. * Strong expertise with powershell, bash, python or other scripting languages. * Excellent customer service skills with the ability to work quickly and effectively. * Experience with Call Center technologies & Network troubleshooting. * Experience with a major platform for ticketing and support (FreshService, Zendesk, Zoho, ServiceNow, etc.) * Ability to troubleshoot in unfamiliar territory, provide technical support, and maintain third-party commercial SaaS applications. * Excellent written and verbal communications skills. * Proven ability to work successfully with limited supervision. * Ability to consult and develop comprehensive project plans, timelines. Nice to Haves: * Strong experience with Query languages and supporting platforms like Datadog. * Previous experience with DEX platforms such as Nexthink. * Advance Experience with remote and onsite network troubleshooting (focus on VOIP Technologies preferred) * Experience with APIs and webhooks, including development of custom JSON payloads. ## Description We are seeking an IT Support Engineer able to contribute towards Beyond Finance's ambitious growth. You will provide strategic, innovative, and cost-effective support solutions to increase efficiency, reliability, and integration of our services and operations. You will work in a semi-autonomous and fast-paced environment. What You'll Do The IT Support Specialist will help * Identify AND remediate IT trends impacting end-users device performance. * Develop corrective and preventative actions to minimize user downtime. * Develop remediations using scripting and other methods. * Design, install, configure and maintain a comprehensive IT infrastructure with a focus on Microsoft Windows. * Participate in incident management and assist with scoping and remediation efforts. * Investigate, diagnose and resolve hardware and network issues. * Manage, troubleshoot and provide solutions for a wide range of technical issues impacting users in person and remotely. * Identify and escalate trends, bugs and other system errors to Escalation, IT Engineering and Security teams. * Build and maintain document library, knowledge base articles. * Provide internal training and address knowledge gaps. * Troubleshoot end-user reported issues using DEX platform and identify root causes. * Create detection methods to reliably diagnose IT issues via key metrics. * Create IT health reports on a per department basis. * Develop integrations and automations using API. ## Related Videos - [The AI Agent Path to Prod: Building for Reliability](https://www.wearedevelopers.com/videos/1523-the-ai-agent-path-to-prod-building-for-reliability) - [Tips and Tricks for Working with JSON](https://www.wearedevelopers.com/videos/1229-tips-and-tricks-for-working-with-json) - [Getting under the skin: The Social Engineering techniques](https://www.wearedevelopers.com/videos/38-getting-under-the-skin-the-social-engineering-techniques) - [Strategies to accelerate SaaS Application Development](https://www.wearedevelopers.com/videos/1078-strategies-to-accelerate-saas-application-development) - [Introducing JSON Structure](https://www.wearedevelopers.com/videos/100219-introducing-json-structure) - [The ABC of DX](https://www.wearedevelopers.com/videos/727-the-abc-of-dx) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Find a Developer Job: 12 Best Job Sites For Developers](https://www.wearedevelopers.com/magazine/165-find-a-developer-job-12-best-job-sites-for-developers) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers)