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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Customer Support Technician - **Company:** KBR - **Location:** Tidworth, UK - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Configuration Management, Collaborative Software, Multi-Factor Authentication, Mobile Application Software, System Center Configuration Manager, Computer Equipment - **Published:** September 15, 2026 - **Apply:** https://kbr.wd5.myworkdayjobs.com/KBR_Careers/job/Tidworth-Wiltshire-United-Kingdom/IT-Customer-Support-Technician_R2129944-2 ## About the Role * Experience providing desktop or IT support in a corporate environment. * Good understanding of Windows 10 and Windows 11 operating systems. * Strong knowledge of Microsoft Office applications and Microsoft Teams. * Experience imaging, building, and deploying PCs using MECM, Configuration Manager, or similar tools. * Excellent customer service and communication skills, with the ability to explain technical concepts to non-technical users. * Strong problem-solving skills and a proactive approach to resolving issues. * Full UK driving licence required. A company van will be provided for travel between sites. * Experience supporting mobile devices and mobile device management solutions. * Knowledge of IT asset management processes. * Experience supporting meeting room and audio-visual technologies. * Exposure to working within an ITIL-based service management environment. ## Description We are seeking a proactive and customer-focused IT Desktop Support Technician to join our IT team based in Tidworth. In this hands-on role, you will be responsible for delivering high-quality desktop support services, configuring and deploying IT equipment, and ensuring employees receive timely and effective technical assistance. Supporting both office-based and remote users, you will play a key role in maintaining a reliable and secure IT environment. This position offers the opportunity to work across a broad range of technologies, supporting end-user devices, collaboration tools, meeting room technology, and mobile solutions. Responsibilities * Configure, image, build, and deploy desktop and laptop equipment in accordance with KBR standards and procedures. * Deliver, install, and maintain desktop hardware, peripherals, and associated equipment for end users. * Provide first-line desktop support to office-based and remote employees, troubleshooting hardware and software issues. * Support employee office moves, including workstation setup, cabling, patching, and equipment reconfiguration. * Assist with incident management activities, ensuring issues are resolved or escalated within agreed service levels. * Support corporate mobile devices and assist users with mobile applications and authentication solutions. * Maintain and support meeting room technology, including audio-visual equipment and collaboration tools. * Provide guidance and support for KBR applications, Microsoft Teams, and multi-factor authentication (MFA). * Manage hardware lifecycle activities, including asset deployment, collection, disposal, returns, and inventory management. * Ensure all work is completed in accordance with KBR IT policies, processes, and security requirements. * Build strong working relationships with colleagues and act as a trusted source of IT support and advice. * Adhere to Health & Safety requirements when handling equipment, working in storage areas, or travelling between sites. ## Related Videos - [Agile work at CARIAD – Creating a customer web application for controlling the vehicle ](https://www.wearedevelopers.com/videos/200-agile-work-at-cariad-creating-a-customer-web-application-for-controlling-the-vehicle) - [Contract Testing with MCP: Building Self-Describing, Self-Testing APIs](https://www.wearedevelopers.com/videos/100040-contract-testing-with-mcp-building-self-describing-self-testing-apis) - [Agentic DevOps: How AI-Powered Automation Transforms Software Delivery on GitHub and Azure](https://www.wearedevelopers.com/videos/1539-agentic-devops-how-ai-powered-automation-transforms-software-delivery-on-github-and-azure) - [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing) - [Checkmate: 5 Real Incidents That Can End a Software Company](https://www.wearedevelopers.com/videos/100126-checkmate-5-real-incidents-that-can-end-a-software-company) - [Community Interview: angular.love](https://www.wearedevelopers.com/videos/686-community-interview-angular-love) ## Related Articles - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [Guide for Expats Living in the UK](https://www.wearedevelopers.com/magazine/355-guide-for-expats-living-in-the-uk)