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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Director of Enterprise Technology - **Company:** Multiverse - **Location:** UK - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Artificial Intelligence, Audit Trail, Bash Shell, Software as a Service, Identity and Access Management, Information Technology Operations, Python (Programming Language), Systems Architecture, Systems Integration, Scripting, Okta, Zapier, Information Technology, Nintex, Gsuite - **Published:** September 15, 2026 - **Apply:** https://startup.jobs/director-of-enterprise-technology-multiverse-2-10069971 ## About the Role * 7+ years in IT operations or IT leadership, including 3+ years as the most senior IT person in a business or leading multiple IT teams/functions at once * Proven experience owning IT strategy and service delivery in a scaling organisation with a fully in-house team, including managing to SLAs and internal standards * Experience selecting, procuring, and managing software/tooling vendor relationships (contracts, budget, renewals) even without an MSP in the mix * Track record of leading systems or platform implementations end-to-end - scoping, stakeholder management, testing, rollout, and adoption - as well as running BAU in parallel * Strong automation mindset - you've built or directed workflows and automated processes that saved real, measurable time across a function, using scripting (Python/Bash) or platforms like n8n, Zapier, or Workato * Genuinely AI-native as a leader: you use AI tools daily, you can tell the difference between a real agentic workflow and a chatbot wrapper, and you set the tone for your team to work the same way * You see automation and AI as the engine that lets a lean team punch above its weight - not a side initiative, but core to how you plan headcount, prioritise work, and deliver strategic outcomes for the business * Solid technical foundation: identity management (Okta, Entra ID, or JumpCloud), endpoint management, SaaS administration (Google Workspace or equivalent), and how these connect to broader systems architecture and IT strategy * Comfortable owning trade-offs between "run the business" and "change the business" investment, and making that case to the exec team * Excellent communication - calm under pressure, credible with end-users, vendors, auditors, and senior leadership alike * Process-minded with a bias for documentation, change control, and continuous improvement * Full ownership experience: budget management, vendor/tooling negotiation, and direct people leadership, * Experience in tech, edtech, or high-growth environments, ideally having led IT through a significant scaling milestone (funding round, M&A, or IPO readiness) * Direct exposure to IPO or public-company readiness work: SOX, ITGCs, access reviews, audit evidence, or working with external auditors * Hands-on experience with modern identity platforms (Okta, Entra ID, JumpCloud) - Okta Workflows especially * Familiarity with modern IT tooling: FreshService (or similar ITSM), Google Workspace, endpoint security/EDR tooling * Understanding of security frameworks such as ISO 27001 - what controls and evidence look like in practice, especially relevant to IPO readiness * ITIL foundation or equivalent service management knowledge * Experience with incident management frameworks and tooling * Experience presenting IT performance, risk, or roadmap to an exec team or board ## Description You'll manage the operational running of IT across Multiverse - ensuring our 1,000+ employees get excellent support, that people join, move within, and leave the business with seamless and secure experiences, and that incidents are handled swiftly and professionally. This is delivered by your in-house team, so you'll own resourcing, workload, and standards directly rather than through a third party. 2. IT Systems Implementation (building what gets us to IPO) You'll lead the planning and delivery of the systems and platform changes IT needs to make as we scale - new tooling, integrations, identity and endpoint platform upgrades, automation of manual processes, and the technical controls (access management, audit trails, change management) that a business preparing for IPO is expected to have in place. You'll run these as real projects: scoped, resourced, tested, and rolled out with minimal disruption to BAU., * Stabilise and prove BAU: Quickly own service delivery end-to-end, with SLAs met and your in-house team's standards and workload clearly managed and visible. Once that's done, you move on to implementing a culture of continuous improvement, which gives measurable improvements in all areas of our BAU work. * Ship your first systems project and define the roadmap: Take at least one meaningful systems implementation (identity, ITSM, automation platform, or major integration) from scope to live rollout, with documentation and controls a future auditor could follow. And at the same time develop a clear roadmap of future projects that allows IT Ops to enable and power the Business for the future rather than provide drag. * Build the team model: Establish how your team's time splits across BAU and project work, and how it's protected for continuous improvement work rather than constantly firefighting. Identify any skills gaps and hire or restructure as appropriate. * Lead with AI, not just tolerate it: Set a visible standard for using AI and automation as the default way of working across the team - identifying manual, repeatable processes across the IT Ops estate to eliminate, and freeing capacity for higher-value systems work. But you won't stop there, as you'll go on to use it where the thinking is hard, not just where the task is easy - diagnosing complex incidents, forecasting capacity and risk, and shaping how the estate evolves." * Raise the operating bar: Introduce (or tighten) the documentation, change management, and incident processes that scale with headcount and hold up under IPO-level scrutiny. * Build a customer focus: Build real relationships with the stakeholders IT Ops serves - understanding their goals well enough to anticipate needs, not just respond to requests. You'll be judged not on tickets closed but on whether other leaders see IT Ops as a team that makes their work easier.", We evaluate and drive performance through Behaviours, Achievement, and Mastery, grounded in our Operating Principles. In this role, that looks like: * Drivers, Not Passengers: You don't wait to be told which fires to fight or which projects to prioritise - you own the trade-off between BAU and systems work and drive both forward. * Solve for Customer Value: Whether it's an employee waiting on a laptop or a new platform rollout, you prioritise what actually improves the experience and the business, not what's easiest to ship. * Be Decisive, Even in Ambiguity: Systems implementations rarely have a perfect plan. You make the call, roll out, learn, and adjust rather than waiting for certainty. * AI to Deliver Outcomes: You treat AI and automation as the engine of the team, not a side project - the reason a lean function can scale with the business rather than just adding headcount, and a direct lever for delivering strategic business outcomes, not just internal efficiency. ## Related Videos - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [HR ROBO SAPIENS: Decoding AI Agents and Workflow Automation for Modern Recruitment](https://www.wearedevelopers.com/videos/1470-hr-robo-sapiens-decoding-ai-agents-and-workflow-automation-for-modern-recruitment) - [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company) - [Create a Programmatic SEO Project Using Next.js and Static Site Generation](https://www.wearedevelopers.com/videos/449-create-a-programmatic-seo-project-using-next-js-and-static-site-generation) - [Get Your Stack Together: Building the Right Recruiting Tech](https://www.wearedevelopers.com/videos/1295-get-your-stack-together-building-the-right-recruiting-tech) - [Next Level Enterprise Architecture: Modular, Flexible, Scalable, Multichannel and AI-Ready?](https://www.wearedevelopers.com/videos/1017-next-level-enterprise-architecture-modular-flexible-scalable-multichannel-and-ai-ready) ## Related Articles - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [Navigating the AI Shift](https://www.wearedevelopers.com/magazine/629-navigating-the-ai-shift) - [Best US AI Conferences for CTOs in 2026: Build vs. Buy, Vendor Evaluation, and Peer Intelligence](https://www.wearedevelopers.com/magazine/736-best-us-ai-conferences-for-ctos-in-2026-build-vs-buy-vendor-evaluation-and-peer-intelligence) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Should Tech Managers Be Developers First? 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