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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # 2nd Line Network Engineer - **Company:** Specialist Ltd - **Location:** Shirley, UK - **Salary:** £34,000.0 - £36,000.0 - **Contract:** Permanent contract - **Skills:** Wireless LAN, Catalyst (Software), Virtual Private Networks (VPN), Network Security, Network Planning and Design, Routing, Network Administration, Cisco Nexus Switches, Traffic Analysis, Virtual Local Area Networks, Firewalls (Computer Science), Juniper, Fortinet, Routing & Switching, Firewall Services Module, Cisco - **Published:** September 15, 2026 - **Apply:** https://www.reed.co.uk/jobs/2nd-line-network-engineer/57344377 ## About the Role * Proven technical experience in networking and security support * Strong diagnostic and administration skills across some/all of: Cisco Routing & Switching (ISR, ASR, Catalyst, Nexus 1-7K), Cisco management tools and wireless platforms, Cisco ACE and F5, Juniper & Extreme Firewalls * Tier 2 broadband support, including traffic shaping * Experience with VLANs, VPNs and network security principles * Knowledge of Meraki, Fortinet and Palo Alto solutions (preferred) * Hands-on experience in network design, implementation and troubleshooting, firewall configuration and incident response * Confident using traffic analysis tools to monitor and analyse network performance * Excellent communication skills, comfortable interacting with all stakeholders including Directors * Strong attention to detail and accuracy in documentation, * 2nd Line * Fortinet * WLAN * Cisco * MSP * Meraki * 2nd Line IT Support * Network Administration (Routing) * Networking ## Description We're recruiting for a 2nd Line Network Engineer to join a well-established managed services provider's Service Operations team in Solihull. You'll provide advanced technical support to customers, diagnosing and resolving network incidents, and making sure service requests are handled to a high standard. It's a hands-on technical role that needs strong troubleshooting skills across a range of networking and security technologies. What you'll be doing * Technical support - providing second-line diagnostics and fixes for customer incidents, escalating when necessary * Customer care - working closely with clients via phone and email, keeping them updated at all stages * SLA management - prioritising and managing tickets to meet contractual service levels * Documentation - maintaining accurate, up-to-date records in the Help Desk System, including client infrastructure details and troubleshooting steps * Collaboration - liaising with 3rd party suppliers to resolve hardware, software and connectivity issues, ensuring SLA targets are met * Continuous improvement - contributing to knowledge sharing within the team by updating documentation and supporting colleagues with complex issues ## Related Videos - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [Creating a routing app with Google Maps API from scratch](https://www.wearedevelopers.com/videos/831-creating-a-routing-app-with-google-maps-api-from-scratch) - [Demystifying application networking in the cloud](https://www.wearedevelopers.com/videos/675-demystifying-application-networking-in-the-cloud) - [Computer Vision from the Edge to the Cloud done easy](https://www.wearedevelopers.com/videos/263-computer-vision-from-the-edge-to-the-cloud-done-easy) - [A Technical Introduction to Bitcoin's 2nd Layer- The Lightning Network](https://www.wearedevelopers.com/videos/15-a-technical-introduction-to-bitcoin-s-2nd-layer-the-lightning-network) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) ## Related Articles - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Software Engineer Salary London](https://www.wearedevelopers.com/magazine/252-software-engineer-salary-london) - [Best Companies in the Netherlands: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/193-best-companies-in-the-netherlands-top-25-companies-in-2023) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Why Upskilling And Reskilling is Important For Developers](https://www.wearedevelopers.com/magazine/428-why-upskilling-and-reskilling-is-important-for-developers) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)