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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Specialist - **Company:** Michael Baker Corporation - **Location:** Midvale, UT, United States - **Experience:** Starter - **Salary:** $57,907.0 - $70,720.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, JIRA, VoIP, Information Systems, Computer-Generated Imagery, Desktop Computing, Identity and Access Management, Issue Tracking Systems, Microsoft Software, System Center Configuration Manager, Office Suite, Software Deployment, Microsoft InTune, Information Technology, Laptops, User Administration, Servicenow, User Accounts - **Published:** September 15, 2026 - **Apply:** https://www.disabledperson.com/jobs/75167947-it-support-specialist ## About the Role * Two-year degree in Computer Science, Information Systems, or related field; applicable experience accepted in lieu of degree * 0-3 years of IT help desk, desktop support, or related technical support experience * Demonstrated experience troubleshooting Microsoft applications including Windows OS and Microsoft 365 / Office Suite * Hands-on Active Directory experience including user account management, password resets, and basic directory administration * Experience using a ticketing system (e.g., ServiceNow, Jira, Remedy, or equivalent) to log, prioritize, and resolve end-user support requests * Ability to build, configure, and troubleshoot end-user hardware including laptops and desktop computers * Strong written and verbal communication skills with the ability to translate technical issues into clear, user-friendly explanations * Ability to manage multiple open tickets concurrently and adapt priorities in a dynamic, fast-paced environment Nice to Have * Experience with Microsoft System Center Configuration Manager (SCCM) or Intune for computer imaging and software deployment * VoIP system troubleshooting or support experience * CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate certification * Experience coordinating with hardware vendors for equipment RMA or replacement * Familiarity with Infrastructure, Server, or Network team collaboration for Tier 2/3 escalations ## Description Michael Baker International is seeking an IT Support Specialist I to join our Corporate IT team in Salt Lake City, UT. In this role, you will provide front-line technical support to employees and clients - resolving hardware, software, and system issues through a structured ticketing environment while partnering with cross-functional technology teams to deliver reliable, end-to-end IT service. This is a hybrid work schedule with Tuesday, Wednesday, and Thursday in the office. No sponsorship is provided for this role; all candidates must be eligible to work for any employer in the United States without restrictions indefinitely. What You'll Do * Deliver on-site and remote technical support to employees and clients, ensuring timely and effective resolution of hardware, software, and printing issues * Maintain complete lifecycle ownership of support tickets - from intake through resolution - utilizing strong communication skills to keep end users informed at every stage * Execute computer builds and personalization using Microsoft System Center Configuration Manager (SCCM), ensuring standardized imaging and software deployment across the organization * Resolve Microsoft application issues including Windows OS and Microsoft 365 / Office Suite, applying systematic troubleshooting methodology to diagnose and fix root causes efficiently * Administer Active Directory user accounts and directory services to support employee onboarding, offboarding, and access management requests * Coordinate with Infrastructure, Server, VoIP, and Network teams to escalate and resolve complex incidents that exceed Tier 1 or Tier 2 resolution capacity * Partner with hardware vendors to facilitate equipment replacement and repair, ensuring minimal disruption to end-user productivity * Strengthen organizational IT reliability by proactively identifying recurring issues and contributing to knowledge base documentation and process improvement efforts ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Getting under the skin: The Social Engineering techniques](https://www.wearedevelopers.com/videos/38-getting-under-the-skin-the-social-engineering-techniques) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Integrate your Cognitive Assistant with 3rd-party DBs and software](https://www.wearedevelopers.com/videos/249-integrate-your-cognitive-assistant-with-3rd-party-dbs-and-software) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers)