> Markdown version of [/jobs/ext/2919310-e-commerce-sales-analyst](https://www.wearedevelopers.com/jobs/ext/2919310-e-commerce-sales-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # E-Commerce Sales Analyst - **Company:** Ctc Usa, Llc - **Location:** New York, United States - **Experience:** Experienced - **Salary:** $101,920.0 - **Contract:** Temporary contract - **Skills:** Microsoft Excel, JIRA, Business Systems, Issue Tracking Systems, Lookup Table, Pivot Tables, SAP (Applications), Data Logging, Data Processing, Bug Reporting, Front End Software Development - **Published:** September 15, 2026 - **Apply:** https://www.dice.com/job-detail/2bb23a54-94cf-4003-8d76-9e7a344da6f2 ## About the Role Specific Skills Needed: Top 3-5 mandatory and/or minimum requirements * Order Flow & Exception Troubleshooting: Proven experience analyzing daily e-commerce order reports, identifying delayed or stuck orders, and troubleshooting root causes (e.g., payment holds, inventory sync issues, fulfillment pipeline errors). * ERP / Order Management Systems: Hands-on experience working directly in SAP (Sales & Distribution / Order Management modules) to look up, adjust, or re-trigger orders. * Ticketing & Bug Logging: Working proficiency with Jira to log detailed technical bugs, capture reproduction steps, and track resolutions with IT/dev teams. * Data Analysis & Reporting: Intermediate-to-advanced Excel skills (VLOOKUP/XLOOKUP, Pivot Tables, data filtering) to manipulate and review large order files. * Cross-Functional Communication: Experience handling direct escalations from Customer Service and providing fast, structured solutions. Top 3-5 desirable attributes/qualifications? * E-Commerce Web & UAT Testing: Experience testing, validating checkout flow, and logging frontend bugs for website updates or promotional launches. * Retail/Optical/E-Commerce Background: Familiarity with high-volume digital retail, omni-channel distribution, or customized consumer goods order flows. * Self-Starter / High Agility: Ability to ramp up quickly in a fast-paced environment with minimal handholding to solve bottlenecks. * Familiarity with WMS & Logistics: Understanding of warehouse handoffs, shipping carrier updates, and order fulfillment lifecycle tracking. * Required levels/ Years of Experience education - discuss whether there is flexibility * 2-4+ years of relevant experience in e-commerce operations, order management, digital customer fulfillment, or business systems analysis ## Description * Peak Season & Year-End Surge Protection: This leave period directly coincides with our highest-volume operational window-spanning Black Friday/Cyber Monday (BFCM) surges and the critical end-of-year rush as customers exhaust expiring vision insurance allowances and FSA/HSA "use-it-or-lose-it" benefits. Without dedicated operational coverage to manage order pipeline fallouts, system exceptions, and escalated inquiries, we face significant risks of fulfillment bottlenecks, missed customer delivery cutoffs, and severe revenue impact. * Specialized Systems & Execution Barriers: Reassigning these duties to internal teams is not viable, as the role demands immediate, hands-on expertise in SAP order management, Jira issue tracking, and website testing-areas where external staff lack access and functional training. * Risk Mitigation KPI's and Projects: Securing a dedicated temporary resource ensures order errors are resolved within agreed customer fulfillment SLAs, supports Customer Service with technical escalations, and keeps planned e-commerce initiatives/releases on schedule. ## Related Videos - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Is it still C#? 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