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# IT Support Analyst

- **Company:** Planet Group
- **Location:** San Diego, CA, United States
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Multi-Factor Authentication, Information Technology Operations, Microsoft Office, Okta
- **Published:** September 15, 2026
- **Apply:** https://www.dice.com/job-detail/97796a41-6c3d-4209-b12d-20a84e54ae6b

## About the Role

* Strong Windows and MacBook experience is the primary technical focus.
 * Customer support experience is important.
 * Comfortable handling and shipping IT equipment.
 * Willingness to perform repetitive operational tasks as part of the role.
 * Positive attitude and willingness to learn.
 * Strong communication and customer-service approach.

Preferred Qualifications

 * Active Directory experience - helpful, but not a major requirement.
 * Office 365 exposure.
 * Okta or multi-factor authentication experience.

## Description

This is a focused, lower-skill IT support role supporting the San Diego office. The primary responsibility will be managing the shipment and receipt of IT equipment, with additional walk-up and general ticket support as needed.

HM's Guidance:

 * Need hands-on Windows and Mac experience, customer-facing support skills, and are comfortable with equipment handling/shipping and repetitive operational

Important Role Expectations:

 * This is not a phone-queue position.
 * No on-call responsibilities are expected.
 * The role is 100% onsite in San Diego, with an expectation of approximately 4-5 days per week in the office.
 * The position is primarily operational and equipment-focused rather than a traditional high-volume help desk role., * Ship IT equipment received from locations across the country to support the organization's companies.
 * Receive and process IT equipment returned by separated employees.
 * Provide walk-up and general ticket assistance to employees as needed.
 * Support day-to-day onsite IT operations in the San Diego office.
 * Perform repetitive shipping and equipment-related tasks accurately and consistently.
 * Contribute to other IT activities as needed.


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