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# Solutions Architect

- **Company:** ServiceTitan, Inc.
- **Location:** United States
- **Experience:** Expert
- **Salary:** $78,400.0 - $104,900.0
- **Contract:** Permanent contract
- **Skills:** Accounting Systems, Business Logic, Business Process Modeling, Software as a Service, Data Structures, Netsuite, QuickBooks (Software), Sage Accounting, Systems Integration, Api Design
- **Published:** May 13, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=5ab7d9bac2dd1383

## About the Role

Do you have experience in Project stakeholder communication?, * 5+ years of experience in:

 + Solutions Architecture, Technical Consulting, Systems Design, or Implementation roles
 * Experience designing and supporting SaaS platforms with complex business logic
 * Strong understanding of service-based or field service businesses (HVAC, Plumbing, Electrical, Roofing, or similar)
 * Proven ability to translate business needs into technical solutions
 * Excellent communication skills with both technical and non-technical stakeholders

Preferred Qualifications

 * Hands-on experience with ServiceTitan (implementation, configuration, or administration)
 * Experience with:
 + ERP / FSM systems
 + API-based integrations
 + Accounting systems (QuickBooks, Sage, NetSuite)
 * Background in customer success, professional services, or enterprise SaaS
 * Familiarity with data modeling, reporting, and analytics concepts

Core Competencies

 * Strategic thinking with strong execution discipline
 * Customer-first mindset with a consultative approach
 * Ability to manage ambiguity and complex problem spaces
 * Strong documentation and architectural reasoning skills
 * Bias toward scalable, repeatable solutions

## Description

The Solutions Architect at ServiceTitan serves as a trusted technical and business advisor to our customers, translating complex operational requirements into scalable, best-practice solutions within the ServiceTitan platform. This role bridges business process design, technical configuration, and customer outcomes, ensuring customers achieve measurable value and long-term success.

Solutions Architects partner closely with Customer Success, Implementation, Product, Sales, and Engineering teams to design, validate, and optimize customer architectures that support growth, efficiency, and adoption across trades., * Design end-to-end ServiceTitan solutions aligned to customer business goals, operational maturity, and trade best practices

 * Translate customer workflows into scalable configurations across:
 + Business Units, Job Types, Campaigns, Pricebooks, Memberships, Dispatch, Reporting, and Integrations
 * Ensure solutions follow ServiceTitan best practices while balancing customer-specific requirements

Technical & Functional Expertise

 * Act as the subject-matter expert on ServiceTitan platform capabilities, limitations, and roadmap-aligned solutions
 * Evaluate and design integrations with third-party systems (e.g., accounting, payroll, CRM, marketing, BI tools)
 * Support complex data structures including pricebooks, reporting hierarchies, and multi-location or multi-trade environments

Customer Advisory & Enablement

 * Lead technical discovery and architecture discussions with executive, operational, and technical stakeholders
 * Clearly articulate trade-offs, risks, and recommendations in a way that builds trust and drives alignment
 * Support customers through change management by guiding adoption and future-state design

Cross-Functional Collaboration

 * Partner with Implementation and Customer Success teams during onboarding, optimization, and expansion phases
 * Provide architectural guidance to Sales during complex pre-sales or upsell motions
 * Serve as a feedback loop to Product and Engineering by identifying recurring gaps and opportunities

Governance & Documentation

 * Create and maintain solution documentation, diagrams, and decision logs
 * Ensure solutions are scalable, supportable, and aligned with internal standards
 * Identify risks early and proactively recommend mitigation strategies


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