> Markdown version of [/jobs/ext/2920100-technical-support-officer](https://www.wearedevelopers.com/jobs/ext/2920100-technical-support-officer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Technical Support Officer

- **Company:** Coventry City Council
- **Location:** Coventry, UK
- **Experience:** Expert
- **Salary:** £26,016.0 - £27,274.0
- **Contract:** Permanent contract
- **Skills:** Spreadsheets, Databases, Computerised Systems
- **Published:** September 15, 2026
- **Apply:** https://jobs.coventry.gov.uk/members/?j=13289&lang=en&

## About the Role

Has knowledge of IT packages and systems to support ongoing office activity and of specialised systems that support technical activity.

 * Has excellent organisational skills and the ability to prioritise own workload to meet deadlines.
 * Has good communication and interpersonal skills, both writing and verbal to deal with members of the public and establish rapport with colleagues and team members.
 * Is able to demonstrate a flexible approach to work patterns and systems and working effectively as part of a team or own initiative.
 * Able to deal with a wide range of customers in order to handle and resolve enquiries.

## Description

* Ensure that the public, visitors, workers and residents of Coventry have the right to a healthy and safe work and domestic environment;
 * Treat all regulated persons and businesses in a fair and consistent manner, through a process of education, persuasion and enforcement, ensuring that the public and businesses observe the law, and
 * Protect public health and the wider environment, whilst minimising disruption to enterprise or economic activity and reducing the legislative burden on complaint and business.

We are seeking a positive and enthusiastic individual who cares about the development of our great city to join our busy, top performing, forward thinking Regulation Services.

We value diverse perspectives and experiences and are striving to create a workplace culture that is inclusive, is accepting of all and is free from discrimination and bias.

What is the job role?

As a Regulatory Technical Support Officer, you will provide administrative support to the Building Control Team to ensure the effective delivery of a high quality Regulatory Services customer service.

Your typical week will involve:

 * Dealing with enquiries, through varying mediums, ensuring that where possible they are resolved at first contact, or that messages are passed on to the relevant person for action; seeking to resolve queries and using judgement as to when to pass on more complex issues.
 * Undertaking data input and document production using the range of systems in use within the Regulation service.
 * Maintaining computerised systems, retrieving information as requested, and ensuring that information is kept up to date; to include creation of databases and spreadsheets as appropriate and provision of information and reports as required.
 * Ensure the timely delivery of a variety of actions throughout the Apprenticeship Lifecyle.

All candidates must have the Right to Work in the UK. We are currently not offering sponsorship for this role.


## Related Videos

- [Migrating half a million users to a new payment service provider](https://www.wearedevelopers.com/videos/730-migrating-half-a-million-users-to-a-new-payment-service-provider)
- [Kubernetes and Microservices with Multi-Model Databases](https://www.wearedevelopers.com/videos/382-kubernetes-and-microservices-with-multi-model-databases)
- [Launching a marketplace on-time: A lesson in taking shortcuts using spreadsheets!](https://www.wearedevelopers.com/videos/477-launching-a-marketplace-on-time-a-lesson-in-taking-shortcuts-using-spreadsheets)
- [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases)
- [From Global Capability Centers to AI-Powered Command Centers](https://www.wearedevelopers.com/videos/100096-from-global-capability-centers-to-ai-powered-command-centers)
- [Branch your database like your code:  How schema changes and pull requests go hand in hand](https://www.wearedevelopers.com/videos/350-branch-your-database-like-your-code-how-schema-changes-and-pull-requests-go-hand-in-hand)

## Related Articles

- [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk)
- [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk)
- [Software Engineer Salary London](https://www.wearedevelopers.com/magazine/252-software-engineer-salary-london)
- [Data Engineer Salary UK](https://www.wearedevelopers.com/magazine/253-data-engineer-salary-uk)
- [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette)
- [Software Engineer Salary in The UK](https://www.wearedevelopers.com/magazine/231-software-engineer-salary-in-the-uk)