> Markdown version of [/jobs/ext/2920412-2nd-line-network-engineer](https://www.wearedevelopers.com/jobs/ext/2920412-2nd-line-network-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # 2nd Line Network Engineer - **Company:** Specialist Ltd - **Location:** Solihull, UK - **Salary:** £34,000.0 - £36,000.0 - **Contract:** Permanent contract - **Skills:** Catalyst (Software), Virtual Private Networks (VPN), Network Security, Network Planning and Design, Cisco Nexus Switches, Traffic Analysis, Virtual Local Area Networks, Firewalls (Computer Science), Juniper, Fortinet, Routing & Switching, Firewall Services Module, Cisco - **Published:** September 15, 2026 - **Apply:** https://www.adzuna.co.uk/jobs/details/5884025448 ## About the Role * Proven technical experience in networking and security support * Strong diagnostic and administration skills across some/all of: Cisco Routing & Switching (ISR, ASR, Catalyst, Nexus 1-7K), Cisco management tools and wireless platforms, Cisco ACE and F5, Juniper & Extreme Firewalls * Tier 2 broadband support, including traffic shaping * Experience with VLANs, VPNs and network security principles * Knowledge of Meraki, Fortinet and Palo Alto solutions (preferred) * Hands-on experience in network design, implementation and troubleshooting, firewall configuration and incident response * Confident using traffic analysis tools to monitor and analyse network performance * Excellent communication skills, comfortable interacting with all stakeholders including Directors * Strong attention to detail and accuracy in documentation ## Description We're recruiting for a 2nd Line Network Engineer to join a well-established managed services provider's Service Operations team in Solihull. You'll provide advanced technical support to customers, diagnosing and resolving network incidents, and making sure service requests are handled to a high standard. It's a hands-on technical role that needs strong troubleshooting skills across a range of networking and security technologies. What you'll be doing * Technical support - providing second-line diagnostics and fixes for customer incidents, escalating when necessary * Customer care - working closely with clients via phone and email, keeping them updated at all stages * SLA management - prioritising and managing tickets to meet contractual service levels * Documentation - maintaining accurate, up-to-date records in the Help Desk System, including client infrastructure details and troubleshooting steps * Collaboration - liaising with 3rd party suppliers to resolve hardware, software and connectivity issues, ensuring SLA targets are met * Continuous improvement - contributing to knowledge sharing within the team by updating documentation and supporting colleagues with complex issues ## Related Videos - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [WeAreDevelopers LIVE - Back to CODE100](https://www.wearedevelopers.com/videos/1909-wearedevelopers-live-back-to-code100) - [Demystifying application networking in the cloud](https://www.wearedevelopers.com/videos/675-demystifying-application-networking-in-the-cloud) - [Computer Vision from the Edge to the Cloud done easy](https://www.wearedevelopers.com/videos/263-computer-vision-from-the-edge-to-the-cloud-done-easy) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Your Infrastructure Is Not a Playground: AI Agents for Infra Done Right](https://www.wearedevelopers.com/videos/2084-your-infrastructure-is-not-a-playground-ai-agents-for-infra-done-right) ## Related Articles - [Software Engineer Salary London](https://www.wearedevelopers.com/magazine/252-software-engineer-salary-london) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Basic And Advanced Networking in Dart and Flutter](https://www.wearedevelopers.com/magazine/112-basic-and-advanced-networking-in-dart-and-flutter) - [Why Upskilling And Reskilling is Important For Developers](https://www.wearedevelopers.com/magazine/428-why-upskilling-and-reskilling-is-important-for-developers)