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# Consultant - Service Design

- **Company:** Tenth Revolution Group
- **Location:** Edinburgh, UK
- **Contract:** Permanent contract
- **Skills:** Agile Methodology, Artificial Intelligence, Data Analysis, Microsoft Dynamics, Salesforce.Com, Service Design, User-Centered Design, Servicenow
- **Published:** September 15, 2026
- **Apply:** https://www.collegerecruiter.com/job/2879177642-consultant-service-design

## About the Role

We're interested in individuals who are naturally curious, collaborative and passionate about improving services.

You'll ideally have:

 * Experience in Service Design, Customer Experience, Business Transformation, Operations Improvement or a related consulting role.
 * Understanding of customer journey mapping, service blueprinting and user-centred design principles.
 * Experience analysing customer, operational or business processes and identifying improvement opportunities.
 * Strong problem-solving and analytical skills.
 * Excellent communication and stakeholder engagement capabilities.
 * Experience working in agile project environments.
 * The ability to translate research and insights into practical recommendations.
 * Confidence working with diverse teams and multiple stakeholders.

Desirable experience

 * Consulting or advisory experience.
 * Financial Services, Public Sector or large enterprise experience.
 * CRM platforms such as Salesforce, Microsoft Dynamics or ServiceNow.
 * Contact centre or customer service transformation initiatives.
 * Process optimisation and operating model design.
 * AI, automation or digital transformation projects.

## Description

This is an exciting opportunity to work alongside Service Designers, Product Managers, User Researchers, Engineers and Strategists to create customer-centric services that deliver measurable business value.

What you'll be doing

As a Consultant, you'll support the delivery of service transformation engagements from discovery through to implementation.

Your responsibilities will include:

 * Conducting research and analysis to understand customer, employee and business challenges.
 * Supporting discovery activities to identify pain points, opportunities and service improvement initiatives.
 * Creating service design artefacts including customer journey maps, service blueprints, personas and ecosystem maps.
 * Writing clear business requirements and supporting the development of future-state service designs.
 * Analysing processes and helping clients redesign customer service operations to improve efficiency and experience.
 * Supporting the design of operating models, customer service frameworks and transformation roadmaps.
 * Working with multidisciplinary teams to design and deliver customer-focused solutions.
 * Assisting in the facilitation of workshops and co-design sessions with client stakeholders.
 * Helping clients understand how technologies such as CRM, AI, automation and analytics can improve service delivery.
 * Producing high-quality presentations, reports and recommendations for clients.


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