> Markdown version of [/jobs/ext/2921037-senior-technical-support-advisor-ev-charging-manchester-office-based-4-daysper-week-salary-50-000-55-000-dependent-on-experience-relocati](https://www.wearedevelopers.com/jobs/ext/2921037-senior-technical-support-advisor-ev-charging-manchester-office-based-4-daysper-week-salary-50-000-55-000-dependent-on-experience-relocati). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Senior Technical Support Advisor - EV Charging - Manchester (Office Based 4 daysPer Week) | Salary £50,000-£55,000 (dependent on experience) -Relocati

- **Company:** EVEREC
- **Location:** Bolton, UK
- **Experience:** Expert
- **Salary:** £50,000.0 - £55,000.0
- **Contract:** Permanent contract
- **Skills:** Computer Engineering, Issue Tracking Systems, Microsoft Office, Diagnostic Tools
- **Published:** September 15, 2026
- **Apply:** https://www.collegerecruiter.com/job/2879150996-senior-technical-support-advisor--ev-charging-manchester-office-based-4-daysper-week--salary-5000055000-dependent-on-experience-relocati

## About the Role

This is a technical customer support leadership role, not a hardware engineering one. You will need a genuine understanding of how EV chargers and their back-office platforms work, strong troubleshooting instincts, and the ability to translate technical detail into clear, reassuring communication for customers and colleagues alike., * Proven experience in a senior technical support or customer service leadership role, ideally within EV charging or a related technical product environment

 * Strong technical troubleshooting ability, comfortable working with charge point management platforms and diagnostic tools
 * Experience leading or mentoring a support team, with a track record of improving service metrics (SLAs, KPIs, CSAT)
 * A relevant technical or engineering background (a degree in a technical discipline is a strong plus, though not essential)
 * Excellent communication skills, able to explain technical issues clearly to non-technical customers and colleagues
 * Comfortable working cross-functionally with Engineering, Product and Customer Service teams

## Description

This role sits at the centre of the customer experience, leading and supporting a technical support team that handles the day-to-day queries, faults and escalations coming in from EV charger customers. You will be the senior point of contact for complex technical issues, working through charger platform data and diagnostic tools to resolve problems quickly, while also mentoring and developing the wider support team to raise the standard of service across the board., * Lead and mentor a technical support team, managing day-to-day operations to ensure SLA and KPI targets are consistently met

 * Act as the senior escalation point for complex technical queries, diagnosing EV charging system issues using platform and back-office tools
 * Implement and refine support processes to improve efficiency, reduce handling times and increase first-contact resolution
 * Collaborate with Engineering and Product teams to feed customer-reported issues back into product improvement
 * Optimise CRM and ticketing system workflows to support smooth, consistent service delivery
 * Support the wider team's development through coaching, training and structured feedback


## Related Videos

- [Diagnostic Tooling: How to get insights from your .NET services hosted in Kubernetes containers?](https://www.wearedevelopers.com/videos/100188-diagnostic-tooling-how-to-get-insights-from-your-net-services-hosted-in-kubernetes-containers)
- [Swapping a Data Warehouse at Runtime: Zero-Downtime Migration Without Changing a Single Client](https://www.wearedevelopers.com/videos/100311-swapping-a-data-warehouse-at-runtime-zero-downtime-migration-without-changing-a-single-client)
- [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone)
- [Software stack under and over the hood of the fastest accelerating car in the world](https://www.wearedevelopers.com/videos/221-software-stack-under-and-over-the-hood-of-the-fastest-accelerating-car-in-the-world)
- [Building a hypercar from scratch](https://www.wearedevelopers.com/videos/607-building-a-hypercar-from-scratch)
- [Agentic AI: building autonomous systems for developers](https://www.wearedevelopers.com/videos/100034-agentic-ai-building-autonomous-systems-for-developers)

## Related Articles

- [Frontend Developer Salary in The UK](https://www.wearedevelopers.com/magazine/233-frontend-developer-salary-in-the-uk)
- [Data Engineer Salary UK](https://www.wearedevelopers.com/magazine/253-data-engineer-salary-uk)
- [Software Engineer Salary London](https://www.wearedevelopers.com/magazine/252-software-engineer-salary-london)
- [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)
- [Software Engineer Salary in The UK](https://www.wearedevelopers.com/magazine/231-software-engineer-salary-in-the-uk)
- [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers)