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# Exchange Customer Engineer

- **Company:** Sonata Software
- **Location:** Glasgow, UK
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Microsoft Outlook, Databases, Disaster Recovery, Domainkeys Identified Mail, Domain-Based Message Authentication Reporting and Conformance (DMARC), Microsoft Exchange Server, Simple Mail Transfer Protocols, Microsoft Office, Windows PowerShell, Azure Active Directory, Microsoft SharePoint, System Availability, SC Clearance, Sender Policy Framework (SPF), Information Technology
- **Published:** September 15, 2026
- **Apply:** https://www.collegerecruiter.com/job/2879194874-exchange-customer-engineer

## About the Role

* 15-20 years of overall IT experience
 * Solid Exchange Online and Exchange On-Premises experience
 * Proven experience with Exchange Hybrid environments
 * Active SC Security Clearance
 * Excellent English communication skills
 * Strong customer-facing, technical writing, presentation and training skills
 * Experience working in enterprise/customer environments

## Description

We are seeking a highly experienced Microsoft Exchange Hybrid Engineer with strong enterprise-level expertise across Exchange Online, and Exchange On-Premises.

The candidate will be responsible for enterprise SharePoint architecture, administration, troubleshooting, migration and hybrid solutions, along with Exchange administration and hybrid messaging support., Exchange

 * Administer and support Microsoft Exchange Server 2016/2019/SE and Exchange Online.
 * Design, implement and maintain Exchange Hybrid environments.
 * Configure and troubleshoot Hybrid Configuration Wizard (HCW), hybrid mail flow and secure mail routing.
 * Manage DAG, mailbox databases, transport services, connectors, certificates and virtual directories.
 * Troubleshoot mail flow, Autodiscover, Outlook connectivity, mailbox access and authentication issues.
 * Manage Exchange Online mailboxes, shared/resource mailboxes, distribution groups and Microsoft 365 Groups.
 * Configure mail flow rules, retention, archiving and compliance policies.
 * Support Exchange Online Protection (EOP) and Microsoft Defender for Office 365.
 * Support Exchange migrations between On-Premises and Exchange Online.
 * Manage SPF, DKIM and DMARC configurations.
 * Use PowerShell / Exchange Management Shell for administration and automation.

Required Technical Skills

Exchange

 * Exchange Online
 * Exchange Server 2016/2019/SE
 * Exchange Hybrid
 * Hybrid Configuration Wizard (HCW)
 * Database Availability Groups (DAG)
 * Mail Flow / SMTP
 * Autodiscover
 * Exchange Connectors
 * Exchange Online Protection
 * Microsoft Defender for Office 365
 * SPF / DKIM / DMARC
 * Exchange Migration
 * PowerShell

Identity & Infrastructure

 * Active Directory
 * Microsoft Entra ID / Azure AD
 * Azure AD Connect
 * Hybrid Identity
 * High Availability
 * Disaster Recovery


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