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# VP - Application Support

- **Company:** Page Michael International Inc
- **Location:** New York, NY, United States
- **Salary:** $200,000.0
- **Contract:** Permanent contract
- **Skills:** Unix, Databases, Monitoring of Systems, Standard Sql, Scripting
- **Published:** September 15, 2026
- **Apply:** https://www.michaelpage.com/job-detail/vp-application-support/ref/jn-092026-7103169

## About the Role

Proven experience supporting Fixed Income trading applications within an investment bank or capital markets environment.

Strong understanding of Rates, Credit, and front-office trading workflows.

Experience providing direct support to traders and business users on the trading floor.

Hands-on troubleshooting skills across complex production environments.

Strong knowledge of trade lifecycle management, market data, and order management systems.

Ability to diagnose issues across applications, databases, and infrastructure components.

Excellent communication and stakeholder management skills.

Experience managing production incidents and working within high-pressure environments.

Strong analytical and problem-solving capabilities.

Knowledge of SQL, UNIX/Linux, scripting, and monitoring tools is highly desirable.

Ability to balance technical expertise with outstanding customer service and business engagement., If you have deep Fixed Income application support experience and enjoy working directly with traders in a fast-paced front-office environment, we'd love to hear from you.

## Description

We are seeking a VP of Application Support to provide hands-on support for business-critical Fixed Income trading applications across Rates and Credit markets. This front-office facing role requires strong technical expertise, exceptional communication skills, and the ability to partner closely with traders, sales teams, and technology stakeholders on the trading floor.

 * Join a highly visible front-office trading technology team
 * Hands-on role with strong business and technical exposure, As VP, Application Support, you will be responsible for providing high-touch support for front-office Fixed Income trading applications, ensuring platform stability, rapid issue resolution, and exceptional service to business users., * Provide hands-on application support for Fixed Income trading platforms across Rates and Credit businesses.
 * Act as the primary technology contact for traders, sales teams, and front-office users.
 * Monitor production systems and proactively identify issues impacting trading activity.
 * Troubleshoot and resolve application, workflow, data, and trade processing issues in a fast-paced trading environment.
 * Partner closely with development, infrastructure, and business teams to drive issue resolution and platform improvements.
 * Manage production incidents, perform root cause analysis, and implement preventative measures.
 * Support system releases, upgrades, and change management processes.
 * Maintain strong relationships with business stakeholders across the trading floor.
 * Analyze support trends and recommend improvements to enhance system performance and user experience.
 * Contribute to automation initiatives that improve operational efficiency and platform stability.
 * Participate in on-call support rotations as required.